Guest Experience Host – Oceanfront Resort

BENCHMARK; Puerto Rico; On-site; USD 17,000 - 22,000; Full time

Job summary

Pyramid Global Hospitality is seeking a highly motivated Host to join our Hyatt Regency Grand Reserve Puerto Rico property. You will greet arriving guests warmly, manage reservations, walk-ins, and seating, and set the tone for a memorable dining experience.

This role offers exposure to a premier resort and development within a global hospitality group, with training, growth opportunities, and the chance to learn restaurant-management technology while delivering exceptional service.

Qualifications

• Previous guest service or hospitality experience preferred.
• Excellent communication and organizational skills.
• Ability to remain composed in high-volume guest-facing situations.
• Ability to learn reservation and restaurant-management technology.

Responsibilities

• Greet arriving guests promptly, warmly, and professionally.
• Manage reservations, walk-ins, waitlists, and seating.
• Review reservations for VIPs, accessibility needs, dietary notes.
• Coordinate seating with servers and restaurant operations.
• Maintain host stand cleanliness and organization.
• Answer restaurant telephone calls professionally and provide accurate information.

Skills

Guest service

Communication

Organization

Reservation systems

Tools

Reservation platform

Job description

Pyramid Global Hospitality is seeking a highly motivated Host to join our Hyatt Regency Grand Reserve Puerto Rico property. You will greet arriving guests warmly, manage reservations, walk-ins, and seating, and set the tone for a memorable dining experience.

This role offers exposure to a premier resort and development within a global hospitality group, with training, growth opportunities, and the chance to learn restaurant-management technology while delivering exceptional service.