Executive Housekeeper

BENCHMARK; Puerto Rico; On-site; USD 60,000 - 80,000; Full time

Job summary

Pyramid Global Hospitality is seeking an Executive Housekeeper for Hyatt Regency Grand Reserve Puerto Rico. You will lead housekeeping operations, maintain exceptional cleanliness, and ensure guest satisfaction across all areas of the property.

The role requires 3–5 years of experience, strong leadership, and the ability to work flexible hours including weekends and holidays in a luxury resort setting.

Qualifications

• Bachelor’s degree preferred or related hospitality field.
• 3–5 years of experience as an Executive Housekeeper or similar.
• Strong leadership, communication and problem-solving skills.

Responsibilities

• Oversee daily housekeeping operations for hotel, ensuring cleanliness and presentation.
• Ensure all guest rooms and public areas meet brand standards and quality levels.
• Recruit, train and supervise housekeeping staff and schedules.
• Foster teamwork and maintain a positive work environment.
• Manage inventory of cleaning supplies, linens and guest amenities; control costs.
• Respond promptly to guest requests and address complaints in a professional manner.

Skills

Housekeeping management

Staff leadership

Budget control

Education

Bachelor's degree preferred

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property: Welcome to Hyatt Regency Grand Reserve Puerto Rico, a premier resort in the Pyramid Global Hospitality portfolio, located in the breathtaking setting on the oceanfront coast of Rio Grande. Featuring 579 guest rooms and over 36,918 sq ft of meeting space, this award-winning property, recognized as one of the top five resorts in Puerto Rico by Travel + Leisure's World's Best Awards, offers a truly dynamic environment for hospitality professionals. At Hyatt Regency Grand Reserve Puerto Rico, we are committed to delivering exceptional service and creating memorable experiences for our guests. As a member of our team, you'll have the opportunity to work in a supportive and engaging environment surrounded by the natural beauty of El Yunque rainforest and the island's stunning coastline. From an expansive lagoon-style pool to a nearby 27-hole Tom Kite-designed golf course and a full-service rainforest spa, this property offers a unique and inspiring setting to grow your career. We offer a wide range of opportunities across multiple departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more. Whether you're just beginning your hospitality journey or looking to take the next step, you'll find opportunities for growth at every level. Joining our team means becoming part of a close-knit community that values teamwork, professionalism, and a passion for service. We provide comprehensive training and development programs to help our associates succeed.

What you will have an opportunity to do:

Responsible for overseeing all housekeeping operations in the hotel; ensuring cleanliness, organization and high standards of service. This role involves managing housekeeping staff, maintaining quality control and ensuring guest satisfaction while adhering to budgetary guidelines and hotel policies.

ESSENTIAL FUNCTIONS:

• Oversee the daily operations of housekeeping, laundry and public area cleaning.
• Ensure all guest rooms, public areas and back of the house spaces meet cleanliness and presentation standards.
• Implement and enforce hotel brand standards, health regulations and safety protocols.
• Conduct regular inspections to maintain quality control and address any deficiencies.
• Recruit, train, schedule and supervise housekeeping staff.
• Foster a positive work environment and promote teamwork among associates.
• Manage the inventory of cleaning supplies, linens and guest amenities.
• Monitor departmental budgets and control labor and supply costs.
• Respond promptly and professionally to guest requests and complains.
• Ensure lost and found procedures are followed.
• Work closely with other departments, including front office and maintenance, to enhance the guest experience.

REQUIREMENTS:

• Bachelor’s degree in hospitality management or related field is preferred.
• Minimum of 3-5 years of experience as an Executive Housekeeper.
• Knowledge of housekeeping procedures, cleaning techniques and industry standards.
• Strong leadership, communication and problem-solving skills.
• Ability to work flexible hours; including weekends and holidays.

Compensation:

$ - $ Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.