Director, Housekeeping - Luxury Hotel Operations Leader

SOFITEL; Chicago (IL); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

401(k) retirement plan

Paid time off

Exclusive room rate discounts

Complimentary meals for staff

Job summary

Sofitel Chicago, an Accor luxury hotel, seeks a Director of Housekeeping to lead our team with vision and excellence. You will drive luxury standards across guest rooms and public spaces, shaping a culture of care and service while elevating operational performance.

With 5+ years in housekeeping leadership in a 4-diamond/4-star environment, you will mentor teams, manage metrics, and ensure alignment with brand standards, delivering memorable experiences for every guest.

Qualifications

• 5+ years in housekeeping management, preferably in a luxury hotel.
• Proven track record in guest service excellence and team development.
• Strong leadership, metrics-driven and brand-standard focused.

Responsibilities

• As Director of Housekeeping, lead, coach and inspire the team to uphold luxury standards.
• Oversee all guest rooms and public spaces ensuring cleanliness and readiness.
• Drive operations, systems and service excellence to achieve KPIs and guest satisfaction.

Skills

Leadership

Housekeeping management

Guest service excellence

Team development

Operational oversight

Job description

Sofitel Chicago, an Accor luxury hotel, seeks a Director of Housekeeping to lead our team with vision and excellence. You will drive luxury standards across guest rooms and public spaces, shaping a culture of care and service while elevating operational performance.

With 5+ years in housekeeping leadership in a 4-diamond/4-star environment, you will mentor teams, manage metrics, and ensure alignment with brand standards, delivering memorable experiences for every guest.