Director of Housekeeping & Guest Experience

Blue Sky Hospitality Solutions; Schaumburg (IL); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401(k) Retirement Plan

Paid Vacation and Sick Days

Hyatt Hotel Discounts

Company Paid Life Insurance

Short Term and Long Term Disability

Job summary

Hyatt Regency Schaumburg seeks a Director of Housekeeping to lead all housekeeping operations hotel‑wide, driving cleanliness, guest satisfaction, and team performance. You’ll manage rooms, public areas, linen, and back‑of‑house spaces while partnering with Front Office, Engineering, and hotel leadership to exceed guest expectations.

This role demands 5+ years in housekeeping leadership, strong budgeting skills, and a passion for hospitality excellence.

Qualifications

• 5+ years in progressive housekeeping or hotel leadership roles.
• Experience as Housekeeping Director, Executive Housekeeper, or Rooms Division head preferred.
• Strong knowledge of housekeeping operations, inspections, inventory and labor management.
• Experience budgeting, forecasting, staffing plans and vendor relations.
• Familiarity with sanitation and safety standards (OSHA) in hotels.
• Proven leadership, communication, organization, and problem-solving skills.
• Ability to multitask in a fast-paced hospitality environment.

Responsibilities

• Direct housekeeping operations across rooms, public spaces, and back‑of‑house areas.
• Recruit, train, coach, and develop housekeeping teams for excellence.
• Ensure cleanliness, presentation, sanitation, and brand standards.
• Monitor guest satisfaction, cleanliness scores, and online reviews.
• Collaborate with Front Office, Engineering, Operations, and leadership teams.
• Oversee inspections, productivity, labor, inventory, and budgets.
• Manage supplies, equipment, vendors, purchases, and expenses.
• Ensure compliance with procedures, OSHA, chemical handling, and safety.
• Support VIP arrivals, groups, projects, and renovations when needed.
• Analyze KPIs and data to drive continuous improvement.

Skills

Housekeeping leadership

Operations management

Budgeting

Staff training

Vendor management

Guest service

Communication

Problem solving

Organizational skills

Education

Hospitality leadership education (preferred)

Tools

Hotel management systems

Job description

Hyatt Regency Schaumburg seeks a Director of Housekeeping to lead all housekeeping operations hotel‑wide, driving cleanliness, guest satisfaction, and team performance. You’ll manage rooms, public areas, linen, and back‑of‑house spaces while partnering with Front Office, Engineering, and hotel leadership to exceed guest expectations.

This role demands 5+ years in housekeeping leadership, strong budgeting skills, and a passion for hospitality excellence.