Director of Housekeeping & Guest Experience

Reitmr; Chicago (IL); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Bonus Plan

Job summary

Sonesta International Hotels in Chicago seeks a dynamic Housekeeping Director to lead housekeeping and laundry operations across the property, ensuring cleanliness, guest readiness, and brand standards while partnering with Front Office and Engineering.

The role requires 5+ years in housekeeping leadership, budget oversight, and a passion for service. Compensation includes a base salary of $90,000–$100,000 with a bonus plan and comprehensive benefits.

Qualifications

• 5+ years of progressive housekeeping leadership experience.
• Experience as Housekeeping Director or similar leadership role in hotels.
• Knowledge of sanitation standards and OSHA regulations.

Responsibilities

• Lead housekeeping and laundry operations across guest rooms, public areas, and back‑of‑house spaces.
• Develop and coach teams to maintain cleanliness and brand standards.
• Monitor guest satisfaction, inspections, and service recovery opportunities.

Skills

Housekeeping leadership

Operations management

Budget planning

Vendor relations

Job description

Sonesta International Hotels in Chicago seeks a dynamic Housekeeping Director to lead housekeeping and laundry operations across the property, ensuring cleanliness, guest readiness, and brand standards while partnering with Front Office and Engineering.

The role requires 5+ years in housekeeping leadership, budget oversight, and a passion for service. Compensation includes a base salary of $90,000–$100,000 with a bonus plan and comprehensive benefits.