Front Office Director - Lead Guest Experience & Operations

Strider Hotel; Boston (MA); Presencial; USD 120.000 - 180.000; Jornada completa

Descripción de la vacante

Strider Hotel seeks a Front Office Director to lead and optimize guest services across the front office. You will mentor staff, ensure compliance with brand standards, and drive revenue through effective operations and guest satisfaction strategies.

The role emphasizes financial discipline, collaboration with other departments, and adherence to sustainability and safety practices as part of HHM's standards. Candidates with large-hotel experience are preferred.

Formación

• Requires strong leadership and guest service orientation.
• Experience in large hotel operations preferred.
• Bachelor’s or associate degree in hospitality or related field preferred.

Responsabilidades

• Interview, train, schedule, and coach front office staff to company standards.
• Oversee front office departments to ensure top service quality.
• Monitor guest satisfaction scores and brand standards, drive improvements.
• Resolve guest complaints and anticipate issues by analyzing operations and staff performance.
• Manage front office financials and ensure adherence to accounting controls.
• Develop and monitor department budgets and forecasts; approve capital items as needed.

Conocimientos

Leadership

Staff coaching

Guest service

Budgeting

Front office operations

Educación

Associate or Bachelor's degree

Descripción del empleo

Strider Hotel seeks a Front Office Director to lead and optimize guest services across the front office. You will mentor staff, ensure compliance with brand standards, and drive revenue through effective operations and guest satisfaction strategies.

The role emphasizes financial discipline, collaboration with other departments, and adherence to sustainability and safety practices as part of HHM's standards. Candidates with large-hotel experience are preferred.