Head of Hospitality & Dining Experience

MAJC; New York (NY); On-site; USD 120,000 - 190,000; Full time

Job summary

RH Hospitality seeks an experienced Hospitality Leader to cultivate service and operational excellence across our restaurants. You will lead, train, and empower our team, align recruitment and onboarding with RH’s vision, and drive an immersive guest experience while maintaining high standards.

This role collaborates with Culinary and Gallery Leadership to elevate performance and brand consistency. The ideal candidate has 5+ years in leadership within high-volume dining, strong financial acumen,

Qualifications

• 5+ years of leadership experience in high-volume restaurant operations.
• Expertise in managing labor costs, food costs, and inventory controls.
• Proficient in Microsoft Excel, inventory systems, Micros POS, and email communication.
• Ability to work autonomously and collaborate across leadership levels.
• Legal eligibility to work in the United States.

Responsibilities

• Lead and develop team members with coaching and training to uphold RH’s dining room service standards.
• Define strategic direction of dining team including recruitment and onboarding.
• Cultivate service-driven culture and elevated guest experiences.
• Own and optimize operational excellence, ensuring quality, safety, and regulatory compliance.
• Serve as a brand ambassador, connecting with guests and team members.
• Drive financial performance by setting labor and sales goals and analyzing reports.
• Collaborate with Culinary and Gallery Leadership across the organization.

Skills

Leadership

Financial management

Excel

Inventory systems

Micros POS

Email communication

Autonomy

Cross-functional collaboration

Tools

Micros POS

Job description

RH Hospitality seeks an experienced Hospitality Leader to cultivate service and operational excellence across our restaurants. You will lead, train, and empower our team, align recruitment and onboarding with RH’s vision, and drive an immersive guest experience while maintaining high standards.

This role collaborates with Culinary and Gallery Leadership to elevate performance and brand consistency. The ideal candidate has 5+ years in leadership within high-volume dining, strong financial acumen,