Hospitality Leader

MAJC; New York (NY); On-site; USD 120,000 - 190,000; Full time

Job summary

RH Hospitality seeks an experienced Hospitality Leader to cultivate service and operational excellence across our restaurants. You will lead, train, and empower our team, align recruitment and onboarding with RH’s vision, and drive an immersive guest experience while maintaining high standards.

This role collaborates with Culinary and Gallery Leadership to elevate performance and brand consistency. The ideal candidate has 5+ years in leadership within high-volume dining, strong financial acumen,

Qualifications

• 5+ years of leadership experience in high-volume restaurant operations.
• Expertise in managing labor costs, food costs, and inventory controls.
• Proficient in Microsoft Excel, inventory systems, Micros POS, and email communication.
• Ability to work autonomously and collaborate across leadership levels.
• Legal eligibility to work in the United States.

Responsibilities

• Lead and develop team members with coaching and training to uphold RH’s dining room service standards.
• Define strategic direction of dining team including recruitment and onboarding.
• Cultivate service-driven culture and elevated guest experiences.
• Own and optimize operational excellence, ensuring quality, safety, and regulatory compliance.
• Serve as a brand ambassador, connecting with guests and team members.
• Drive financial performance by setting labor and sales goals and analyzing reports.
• Collaborate with Culinary and Gallery Leadership across the organization.

Skills

Leadership

Financial management

Excel

Inventory systems

Micros POS

Email communication

Autonomy

Cross-functional collaboration

Tools

Micros POS

Job description

With over 20 Hospitality experiences worldwide, RH Hospitality continues to expand our distinguished portfolio of Restaurants within our Design Galleries globally. Our goal is to blur the line between home and hospitality, creating an integrated experience that engages our guests and immerses them in the RH lifestyle.

RH is seeking an experienced and visionary Hospitality Leader to cultivate service and operational excellence in our restaurants, fostering an environment that embodies the highest standards of hospitality. In this role, you will develop talent, refine systems and create unforgettable experiences for our Team Members and guests. The ideal candidate is a strategic, passionate leader who thrives in a fast-paced, dynamic setting and is committed to elevating both people and performance. As a key leader within the business, you will collaborate cross-functionally to enhance the overall success of RH Hospitality.

YOUR RESPONSIBILITIES

• Lead and develop Team Members and Leaders with a people-first mindset by providing ongoing coaching, structured training and in-the-moment guidance to uphold RH’s dining room service standards and support professional growth
• Define and guide the strategic direction of the dining team by overseeing recruitment, hiring and onboarding to build a high-performing team aligned with RH’s vision and service standards
• Cultivate a service-driven culture by driving the strategic direction of dining room operations, ensuring a seamless and elevated guest experience
• Own and optimize operational excellence by upholding quality and safety standards, ensuring compliance with regulations, and proactively addressing opportunities for improvement
• Serve as a brand ambassador and resource for guests, Leaders and Team Members, fostering meaningful connections and a hospitality experience that is both personal and immersive
• Drive financial performance by setting labor and sales goals, analyzing financial reporting and implementing strategies to maximize revenue and profitability
• Collaborate cross-functionally with Culinary and Gallery Leadership - both on property and across the global organization - to amplify the success of RH Hospitality

OUR REQUIREMENTS

• 5+ years of leadership experience in a high-volume, full-service restaurant or an equivalent combination of education and experience
• Expertise in leading financial performance, including labor and food costs, inventory controls, and strategic resource planning
• Proficiency in Microsoft Excel, Inventory Management systems, Micros Point of Sale (or equivalent), and email communication
• Proven ability to work autonomously, making strategic decisions, and collaborating across all levels of leadership
• Candidates must have legal authorization to work in the country in which they are applying at the time of application
• Flexibility to work weekends, holidays, and variable shifts as needed

PHYSICAL REQUIREMENTS

• Frequently moving and lifting items up to 50 lbs using appropriate techniques and equipment
• Work standing and walking for extended periods of time

RH is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.

At RH, we are committed to promoting pay equity. Rate of pay is determined based on each individual's experience, qualifications, and the geographic location of the role.