Head of Fulfillment & Catalog Strategy

Go Fractional; Miami (FL); Remote; USD 140,000 - 190,000; Full time

Job summary

Go Fractional is seeking a Head of Fulfillment and Merchandising to own the redemption experience from start to doorstep and manage the catalog behind every box. You’ll be the first to own this function, working remotely from anywhere in the US, partnering with Customer Support and the Boxes Product team to scale fulfillment processes.

The role requires 6+ years in ecommerce operations or merchandising, proven leadership, and strong data skills including SQL.

Qualifications

• 6+ years in ecommerce operations, fulfillment, or merchandising.
• Leadership experience across teams without direct authority.
• Hands-on merchandising or catalog management experience.
• Run 3PL/vendor relationships with SLAs and terms.
• Systems thinking: fix processes, not tickets twice.
• Data fluency; comfortable with spreadsheets and dashboards; SQL is a plus.

Responsibilities

• Own end-to-end redemption pipeline: intake, routing, shipping, tracking, delivery, exceptions.
• Manage fulfillment vendors with clear SLAs and weekly scorecards.
• Own playbooks, macros, and escalation paths; reduce ticket volume at root cause.
• Build scalable processes for hard cases: out-of-stock, rejections, damages, address issues.
• Collaborate with Risk to ensure legitimate redemptions and prevent fraud.
• Reconcile vendor invoices, reserves, and cost to fulfill monthly.

Skills

Leadership

Merchandising/catalog mgmt

Vendor management/SLAs

Systems thinking

Data analysis/SQL

Process improvement

Team building

Tools

SQL

Job description

Go Fractional is seeking a Head of Fulfillment and Merchandising to own the redemption experience from start to doorstep and manage the catalog behind every box. You’ll be the first to own this function, working remotely from anywhere in the US, partnering with Customer Support and the Boxes Product team to scale fulfillment processes.

The role requires 6+ years in ecommerce operations or merchandising, proven leadership, and strong data skills including SQL.