Head of Fulfillment & Merchandising - Remote

Arb Interactive, Inc; Oregon; Hybrid; USD 150.000 - 190.000; Vollzeit

Zusammenfassung

ARB Interactive is seeking a Head of Fulfillment and Merchandising to own the redemption experience and the catalog behind every box. You will lead end-to-end fulfillment operations remote from the US, partnering with Customer Support and the Boxes Product team as Boxes grows.

In this role you will build repeatable processes, establish SLAs with vendors, and hire a lean team within 90 days, guiding catalog strategy, pricing, and vendor relationships to optimize value for players.

Qualifikationen

• 6+ years in e-commerce operations, fulfillment, marketplace operations, or merchandising.
• Hands-on merchandising or catalog management experience.
• Run 3PL, drop-ship, or vendor relationships against SLAs.
• Data fluent; comfortable working with spreadsheets and dashboards; SQL is a plus.

Aufgaben

• Own the end-to-end redemption pipeline: order intake, vendor routing, shipping, tracking, delivery, and exceptions.
• Manage fulfillment vendors against SLAs with a weekly vendor scorecard.
• Own fulfillment playbooks, macros, and escalation paths with Customer Support; reduce ticket volume at root cause.
• Build processes for out-of-stock items, vendor rejections, damaged shipments, and address problems.
• Partner with Risk to ensure legitimate redemptions and deter fraud.
• Collaborate with Finance to reconcile vendor invoices and costs to fulfill each month.
• Inform players with proactive shipping and delivery communication in product and CRM.

Kenntnisse

e-commerce operations

fulfillment

merchandising

leadership

SQL

vendor management

systems thinking

Jobbeschreibung

ARB Interactive is seeking a Head of Fulfillment and Merchandising to own the redemption experience and the catalog behind every box. You will lead end-to-end fulfillment operations remote from the US, partnering with Customer Support and the Boxes Product team as Boxes grows.

In this role you will build repeatable processes, establish SLAs with vendors, and hire a lean team within 90 days, guiding catalog strategy, pricing, and vendor relationships to optimize value for players.