Head of Fulfillment & Merchandising Strategy

OpenKrill; United States; Remoto; USD 100.000 - 140.000; Tempo pieno

Descrizione del lavoro

ARB Interactive looks for a seasoned Fulfillment Operations leader to own the end-to-end redemption pipeline, manage vendors, and drive catalog strategy for a fast-growing social+ gaming platform in the United States.

You'll collaborate across Risk, Finance, and CS to optimize processes, reduce costs, and improve customer delivery experiences while scaling the playbook for a lean team.

Competenze

• 6+ years in e-commerce operations, fulfillment, marketplace operations, or merchandising.
• 2+ years leading people or cross-functional work without direct authority.
• Hands-on merchandising or catalog management experience.
• Run 3PL/vendor relationships against SLAs and negotiate vendor terms.
• Data fluent; comfortable with spreadsheets; SQL a plus.
• Think in systems: fix processes rather than repeat tickets.

Mansioni

• Own end-to-end redemption pipeline: intake, routing, shipping, tracking, delivery, and exceptions.
• Manage fulfillment vendors against SLAs with a weekly vendor scorecard.
• Own fulfillment playbooks, macros, and escalation paths with CS leadership.
• Build processes for out-of-stock, vendor rejections, lost/damaged shipments, address issues, substitutions.
• Partner with Risk on redemption review to ensure quick, legitimate fulfillment.
• Work with Finance to reconcile vendor invoices, reserves, and cost to fulfill monthly.
• Keep players informed with proactive shipping communications in product and CRM.

Conoscenze

E-commerce operations

Fulfillment

Marketplace operations

Merchandising

Leadership

SQL

Spreadsheets

Dashboards

Strumenti

SQL

Spreadsheets

Dashboards

Descrizione del lavoro

ARB Interactive looks for a seasoned Fulfillment Operations leader to own the end-to-end redemption pipeline, manage vendors, and drive catalog strategy for a fast-growing social+ gaming platform in the United States.

You'll collaborate across Risk, Finance, and CS to optimize processes, reduce costs, and improve customer delivery experiences while scaling the playbook for a lean team.