Remote: Head of Fulfillment & Catalog Strategy

Arb Interactive, Inc; United States; Remoto; USD 180.000 - 260.000; Tempo pieno

Descrizione del lavoro

ARB Interactive is seeking a Head of Fulfillment and Merchandising to own the redemption experience and catalog strategy for Boxes. You will lead fulfillment operations and merchandising, scale processes, and partner across CS, Product, Engineering, Risk, and Finance from a remote position in the US.

You will own vendor relationships, build playbooks, and drive catalog health while shaping the function for rapid growth. This role demands cross-functional leadership and a hands-on approach.

Competenze

• 6+ years in e-commerce operations, fulfillment, marketplace operations, or merchandising.
• Hands-on merchandising or catalog management experience.
• Experience running 3PL, drop-ship, or vendor relationships against SLAs.
• Ability to fix processes rather than answer repetitive tickets.
• Data fluency; comfortable with spreadsheets and dashboards (SQL a plus).
• Desire to build durable processes, vendor relationships, and a future team.

Mansioni

• Own the end-to-end redemption pipeline: order intake, routing, shipping, tracking, delivery, and exceptions.
• Manage fulfillment vendors against SLAs with a weekly scorecard.
• Own fulfillment playbooks, escalation paths, and reduced ticket volume with CS led by Ops.
• Build repeatable processes for hard cases: stockouts, vendor rejections, damaged shipments, address issues.
• Collaborate with Risk to ensure legitimate redemptions and deter fraud.
• Coordinate with Finance to reconcile vendor invoices and monthly costs.
• Provide proactive shipping/delivery communication to players.

Conoscenze

E-commerce operations

Fulfillment operations

Merchandising/catalog mgmt

People leadership

Systems thinking

Data fluency

Vendor management

Strumenti

SQL

Excel

Vendor management systems

Descrizione del lavoro

ARB Interactive is seeking a Head of Fulfillment and Merchandising to own the redemption experience and catalog strategy for Boxes. You will lead fulfillment operations and merchandising, scale processes, and partner across CS, Product, Engineering, Risk, and Finance from a remote position in the US.

You will own vendor relationships, build playbooks, and drive catalog health while shaping the function for rapid growth. This role demands cross-functional leadership and a hands-on approach.