Head of Front Office & Guest Experience

Limelight Hotels; Mammoth Lakes (CA); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

Flexible Spending Accounts

Life Insurance

Paid Time Off

Paid Leave

401(k) Savings Plan

Employee Ski Pass

Other company perks

Job summary

Limelight Hotels seeks a Director of Front Office in Mammoth Lakes to lead Front Desk, Concierge, and Guest Services, ensuring seamless guest experiences. You will drive strategic initiatives, collaborate across departments, and uphold brand standards under the Director of Operations.

The role requires 5–7 years of luxury hospitality leadership, a Bachelor's degree, and a valid driver's license. Salary ranges from $80,000 to $100,000 with bonus eligibility for salaried staff.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or related field.
• Minimum of 5 to 7 years of progressive leadership experience in Front Office/Concierge/Guest Services, within a luxury or full-service hospitality environment preferred.
• Valid driver's license required.

Responsibilities

• Provide strategic leadership for front office operations aligned with brand standards.
• Oversee staff, performance management, and succession planning.
• Drive staff development and leadership meetings.
• Serve as Manager on Duty and support operational decisions.
• Ensure payroll, labor cost controls, and financial deadlines compliance.
• Establish front office service standards and resolve guest concerns.

Skills

Leadership

Communication

Financial acumen

Hospitality knowledge

Team management

Bilingual English/Spanish

Education

Bachelor's degree in Hospitality Management, Business Administration, or related field

Tools

Microsoft Office

Hotel management systems

Job description

Limelight Hotels seeks a Director of Front Office in Mammoth Lakes to lead Front Desk, Concierge, and Guest Services, ensuring seamless guest experiences. You will drive strategic initiatives, collaborate across departments, and uphold brand standards under the Director of Operations.

The role requires 5–7 years of luxury hospitality leadership, a Bachelor's degree, and a valid driver's license. Salary ranges from $80,000 to $100,000 with bonus eligibility for salaried staff.