Front Office Director | Luxury Hospitality Leader, Bonus Eligible

Limelight-Hotels; Mammoth Lakes (CA); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Health Insurance

401(k) Savings Plan

Employee Ski Pass

Paid Time Off

Job summary

Limelight Mammoth is hiring a Director of Front Office to lead Front Desk, Concierge, and Guest Services, ensuring exceptional guest experiences and brand-aligned operations. You’ll drive cross‑department collaboration, budgeting, and strategic initiatives under the Director of Operations.

The role reports to the Director of Operations and offers a competitive salary in the USD range with bonus eligibility for salaried roles. Occasional evenings, weekends, and holidays required.

Qualifications

• Bachelor's degree required.
• Minimum of 5–7 years of progressive leadership experience in Front Office/Concierge/Guest Services, luxury or full‑service hospitality preferred.
• Valid driver’s license required.

Responsibilities

• Provide strategic leadership for front office operations to align with brand standards.
• Oversee staff performance management, discipline, and succession planning.
• Drive staff development and training through leadership meetings.
• Serve as Manager on Duty when needed; represent property leadership on high‑level decisions.
• Ensure payroll, labor cost controls, and financial deadlines compliance.
• Establish and monitor front office service standards; coach for guest excellence.
• Collaborate with Finance and Ops to analyze monthly reports, forecasts, and budgets.
• Oversee vendor relationships and safety, fire, and vehicle maintenance protocols.
• Work with General Manager to review guest metrics and implement strategic initiatives.
• Lead emergency preparedness and security procedures; ensure regulatory compliance.

Skills

Leadership

Staff Management

Guest Services

Strategic Thinking

Communication

Spanish

English

Education

Bachelor's degree in Hospitality Management, Business Administration, or related field

Tools

Microsoft Office

Hotel Management Systems

Job description

Limelight Mammoth is hiring a Director of Front Office to lead Front Desk, Concierge, and Guest Services, ensuring exceptional guest experiences and brand-aligned operations. You’ll drive cross‑department collaboration, budgeting, and strategic initiatives under the Director of Operations.

The role reports to the Director of Operations and offers a competitive salary in the USD range with bonus eligibility for salaried roles. Occasional evenings, weekends, and holidays required.