Director of Food & Beverage Outlets

Sonesta Hotels International Corporation in; St. Louis (MO); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Health Savings Account with Company M​

401(k) Retirement Plan with Company M​

Paid Vacation & Sick Time

Paid Parental Leave

Company-Paid Life Insurance

Company-Paid Short-Term & Long-Term​​

Hospital Indemnity, Critical Illness &

Educational Assistance

Sonesta Hotel Discounts

Additional Perks & Employee Discounts

Job summary

Sonesta International Hotels is seeking a Director of Outlets to lead strategy, operations, and financial performance across all Food & Beverage outlets within our hotels. This high-impact hospitality leadership role blends operational excellence with exceptional guest experiences and strong team leadership.

You will collaborate with Culinary, Banquets, Marketing, Revenue, and hotel leadership to ensure consistent service, profitability, and memorable dining experiences that drive guest loyalty.

Qualifications

• Bachelor's degree in hospitality management, Business, Food & Beverage Management, or related field preferred.
• 5+ years of progressive Food & Beverage leadership experience within hotels, resorts, restaurants, nightlife, or hospitality operations.
• Previous experience managing multiple restaurant outlets, bars, lounges, or hospitality venues preferred.
• Strong knowledge of restaurant operations, bar management, guest service standards, staffing, labor management, inventory control, and hospitality financials.
• Experience managing budgets, forecasting, profitability, beverage programs, operational KPIs, and guest experience initiatives.
• Strong leadership and team development skills with the ability to motivate, coach, and inspire operational teams.
• Excellent communication, organizational, and problem-solving skills in a fast-paced hospitality environment.
• Knowledge of food safety standards, HACCP guidelines, sanitation procedures, and alcohol service compliance requirements.
• Ability to thrive in a high-energy operational environment while balancing guest expectations and business priorities.
• Flexible availability including evenings, weekends, holidays, and event support as required in hospitality operations.
• A passion for hospitality, food & beverage experiences, team leadership, guest engagement, and creating memorable dining experiences.

Responsibilities

• Lead day-to-day operations across hotel restaurants, bars, lounges, cafés, pool outlets, and other Food & Beverage venues.
• Develop and execute outlet strategies focused on guest satisfaction, operational excellence, revenue growth, profitability, and brand experience.
• Oversee service standards, outlet presentation, staffing, scheduling, training, and operational consistency across all dining outlets.
• Recruit, coach, develop, and inspire Food & Beverage leadership teams and outlet staff to deliver exceptional hospitality experiences.
• Partner closely with culinary teams to support menu development, seasonal programming, beverage offerings, promotions, and dining innovation.
• Monitor outlet performance metrics including revenue, labor costs, guest satisfaction scores, beverage costs, food costs, and operational KPIs.
• Drive guest engagement and revenue opportunities through promotions, upselling strategies, local partnerships, activations, and experiential programming.
• Ensure compliance with food safety regulations, sanitation standards, HACCP guidelines, alcohol service laws, and health department requirements.
• Support budgeting, forecasting, inventory management, purchasing, and operational planning activities across all outlets.
• Collaborate with Marketing, Sales, Revenue Management, and Operations teams to align commercial initiatives and guest experience strategies.
• Resolve guest concerns quickly and professionally while ensuring strong service recovery and guest satisfaction outcomes.
• Maintain a positive, collaborative, and high-performing culture aligned with Sonesta’s People People philosophy.
• Drive continuous improvement initiatives focused on operational efficiency, service excellence, innovation, and team engagement.
• Any other duties as assigned.

Skills

Leadership

Guest service

Budgeting & forecasting

HACCP knowledge

Operations management

Education

Bachelor's degree in hospitality management, Business, Food & Beverage Management, or related field

Job description

Sonesta International Hotels is seeking a Director of Outlets to lead strategy, operations, and financial performance across all Food & Beverage outlets within our hotels. This high-impact hospitality leadership role blends operational excellence with exceptional guest experiences and strong team leadership.

You will collaborate with Culinary, Banquets, Marketing, Revenue, and hotel leadership to ensure consistent service, profitability, and memorable dining experiences that drive guest loyalty.