Vice President, Fan Experience

confidential; United States; On-site; USD 190,000 - 210,000; Full time

Job summary

Baltimore Orioles is seeking a Vice President, Fan Experience to champion the fan perspective at Oriole Park at Camden Yards in Baltimore, MD. You will set the strategy for a welcoming, enjoyable, and easy-to-navigate ballpark experience and lead operating partnerships responsible for delivering it.

In this role you will oversee guest experience, concessions, and retail, building and developing a high-performing team, setting clear priorities, and empowering staff to deliver exceptional service

Responsibilities

• Lead and develop teams delivering guest experience, concessions, and retail at Oriole Park.
• Set strategy to create a welcoming, enjoyable, and easy-to-navigate ballpark experience.

Job description

Title: Vice President, Fan Experience

Location: Baltimore Orioles | Oriole Park at Camden Yards – Baltimore, MD

Reports To: SVP, Operations & Guest Experience

FLSA Status: Salary, Exempt Salary: $190,000 - $210,000

Position Overview

The Vice President, Fan Experience will champion the perspective of Orioles fans in the decisions that shape their experience at Oriole Park at Camden Yards. This leader will set the strategy for a welcoming, enjoyable, and easy-to-navigate ballpark experience and lead the teams and operating partnerships responsible for delivering it. Overseeing guest experience, concessions, and retail, the Vice President will lead and develop a team of leaders, establish clear priorities, and empower employees to deliver exceptional service. Through direct engagement with fans on gamedays and throughout