Head of Enterprise Support Engineering

Databricks; Mountain View (CA); In loco; USD 170.000 - 234.000; Tempo pieno

Descrizione del lavoro

United States Digital Space LLC is seeking a senior leader to guide the Premier Support team. You will hire, mentor, and develop a team of Designated Support Engineers while partnering with go-to-market, field, and product teams to deliver outstanding post-sales support and maximize customer satisfaction.

The role emphasizes scaling high-performing teams, driving process improvements, and collaborating across groups to resolve technical issues and enhance the customer journey.

Competenze

• Senior-level leadership experience overseeing high-performing technical support or field teams.
• Proven ability to hire, scale, and develop engineers into larger roles.
• Experience partnering with Sales, Field, Product, and Engineering teams.

Mansioni

• Lead and manage a team of Designated Support Engineers.
• Drive KPI performance and implement process improvements.
• Collaborate with cross-functional stakeholders to ensure seamless post-sales experience.
• Shape programs and offerings to meet evolving customer needs.
• Coordinate with customers, accounts teams, and GTM leadership to resolve blockers.
• Present internal and external Support Experience QBRs.

Conoscenze

Leadership

Hiring

Mentoring

Management

Cross-functional collaboration

Formazione

B.S. in Computer Science

Strumenti

Python

Java/Scala

SQL

Linux/Unix

Cloud platforms (AWS/Azure/GCP)

Descrizione del lavoro

United States Digital Space LLC is seeking a senior leader to guide the Premier Support team. You will hire, mentor, and develop a team of Designated Support Engineers while partnering with go-to-market, field, and product teams to deliver outstanding post-sales support and maximize customer satisfaction.

The role emphasizes scaling high-performing teams, driving process improvements, and collaborating across groups to resolve technical issues and enhance the customer journey.