Global Premier Support Manager — Enterprise DSE Leadership

Databricks Inc.; Mountain View (CA); On-site; USD 200,000 - 275,000; Full time

Job summary

Databricks is seeking a Senior Leader to head the Premier Support team in Mountain View, guiding a group of Designated Support Engineers to deliver white-glove support for enterprise customers.

You will hire, mentor, and scale the team, partnering with field, GTM, and product teams to ensure best-in-class support and timely issue resolution. This role requires strategic leadership and customer-focused execution.

Qualifications

• 15+ years in industry with 7+ years in management.
• Proven ability to hire and scale high-performing teams.
• Experience working cross-functionally with Sales, Field Eng, Product, and Engineering.

Responsibilities

• Hire, onboard, and develop a top-tier team of Designated Support Engineers (DSE).
• Identify and implement process improvements to meet KPIs and deliver exceptional experiences.
• Partner with field, engineering, support, and cross-functional stakeholders.
• Contribute to program enhancements and evolving customer offerings.
• Coordinate with customers, accounts teams, and regional GTM leadership to resolve blockers.
• Lead internal and external Support Experience QBRs.

Skills

Leadership

Hiring

Mentoring

Cross-functional collaboration

Technical leadership

Customer focus

People management

Strategic planning

Education

BS in Computer Science or related field

MS preferred

Tools

Python

Java

Scala

SQL

Linux/Unix

AWS

Azure

GCP

Job description

Databricks is seeking a Senior Leader to head the Premier Support team in Mountain View, guiding a group of Designated Support Engineers to deliver white-glove support for enterprise customers.

You will hire, mentor, and scale the team, partnering with field, GTM, and product teams to ensure best-in-class support and timely issue resolution. This role requires strategic leadership and customer-focused execution.