Head of Enterprise Implementations

Heidi; San Francisco (CA); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Healthcare benefits

401k with company match

Learning budget

Health and wellness allowance

Home office budget

Parental leave

Job summary

Heidi is seeking a senior leader to own post-sales delivery of enterprise deployments in healthcare software. You will build and lead implementations across regions, define governance, and partner with Product and Engineering to close gaps before go-live.

You’ll sit with hospital IT teams, align SSO and integration requirements, and drive a measurable rollout program. Join a mission-driven team shipping a scalable care AI platform at scale, with responsibility for timelines, quality, and

Qualifications

• Significant experience building or leading enterprise implementation in healthcare software (health systems, EHR-integrated products, clinical AI, or complex clinical workflow platforms).
• Managed multi-site deployments involving clinicians, IT, security, procurement, legal and executive sponsors, more than once.
• Managed implementation leaders and technical implementation resources, not just delivered projects yourself.

Responsibilities

• Own the full technical deployment lifecycle: scope confirmation, environment readiness, configuration, integration, cutover, go-live and stabilisation through to handover to CS.
• Build the implementation methodology from the ground up – stage gates, readiness criteria, templates, risk controls and executive reporting that work across health system sizes and regions.
• Run a central portfolio across all the technical components of enterprise deployments above threshold, including staffing, sequencing, capacity planning, and trade-offs made at the business level.
• Build and lead the team: Implementation managers and engineering capacity across regions.
• Own the technical readiness process: confirm SSO, integration and environment requirements before go-live blockers.
• Define the interface with Product and Engineering: structured, evidence-based escalations for real product gaps, separated from deployment configuration.
• Set the metrics: time to technical onboarding, go-live milestone attainment, activated clinicians, implementation variance across deployments.
• Recruit, develop and performance-manage a high-agency implementation team across regions.

Skills

Enterprise implementation

Healthcare software

Multi-site deployments

Leadership

SSO / Identity

CIO/CMIO credibility

Deployment governance

Job description

Heidi is seeking a senior leader to own post-sales delivery of enterprise deployments in healthcare software. You will build and lead implementations across regions, define governance, and partner with Product and Engineering to close gaps before go-live.

You’ll sit with hospital IT teams, align SSO and integration requirements, and drive a measurable rollout program. Join a mission-driven team shipping a scalable care AI platform at scale, with responsibility for timelines, quality, and