Head of Enterprise Growth & Retention

Salt Digital Recruitment; Boston (MA); On-site; USD 120,000 - 160,000; Full time

Job summary

Salt Digital Recruitment is seeking a dynamic Director of Account Management to lead customer growth strategies in Boston, Massachusetts. In this pivotal role, you will manage revenue retention and expansion across a portfolio of high-growth enterprise customers, ensuring strong partnerships.

Ideal candidates will have over 5 years of experience in B2B SaaS, with a proven track record in account management. Responsibilities include designing scalable account strategies and engaging with C-level stakeholders for maximizing value realization.

Qualifications

• 5+ years of experience in Account Management, Sales, or Customer Success leadership within B2B SaaS.
• Proven track record of owning renewals and expansions impacting NRR/ARR.
• Strong executive presence and experience engaging C-level stakeholders.

Responsibilities

• Own post-sale relationship across high-growth enterprise customers.
• Drive retention, expansion, and adoption through scalable strategies.
• Lead executive-level business reviews reinforcing value realization.

Skills

Leadership in Account Management

B2B SaaS Experience

Customer Success Strategies

Revenue Growth Tactics

Data Analysis

Job description

Salt Digital Recruitment is seeking a dynamic Director of Account Management to lead customer growth strategies in Boston, Massachusetts. In this pivotal role, you will manage revenue retention and expansion across a portfolio of high-growth enterprise customers, ensuring strong partnerships.

Ideal candidates will have over 5 years of experience in B2B SaaS, with a proven track record in account management. Responsibilities include designing scalable account strategies and engaging with C-level stakeholders for maximizing value realization.