Senior Director, SaaS Account Management (Hybrid Boston)

Validity Inc.; Boston (MA); Hybrid; USD 180,000 - 215,000; Full time

Benefits offered by this job

Bonus opportunities

Stock options

Comprehensive benefits

Job summary

Validity Inc. is seeking a Senior Director of Account Management in Boston, Massachusetts. This role is pivotal in customer retention and revenue growth, leading a team tailored to expand client engagement and strategic account management.

The ideal candidate will have at least 7 years in SaaS management, with proven success in a high-growth B2B environment. A competitive salary of $180,000 – $215,000 is offered, with significant OTE potential, alongside comprehensive benefits.

Qualifications

• Minimum of 7 years in SaaS account management with at least 3 years at Director level.
• Proven success within B2B SaaS company.
• Exceptional communication and negotiation skills.

Responsibilities

• Develop and implement retention, upsell, and cross-sell strategies.
• Recruit, coach, and develop account management talent.
• Own team’s revenue targets and manage forecasting process.
• Engage with key accounts and resolve escalations.
• Monitor market trends and customer feedback.

Skills

Team management

Customer retention

Data-driven decision making

Leadership

Strategic account engagement

Revenue forecasting

Education

Bachelor’s Degree or equivalent experience

Tools

Salesforce

Microsoft Office Suite

LinkedIn Navigator

Job description

Validity Inc. is seeking a Senior Director of Account Management in Boston, Massachusetts. This role is pivotal in customer retention and revenue growth, leading a team tailored to expand client engagement and strategic account management.

The ideal candidate will have at least 7 years in SaaS management, with proven success in a high-growth B2B environment. A competitive salary of $180,000 – $215,000 is offered, with significant OTE potential, alongside comprehensive benefits.