Strategic Accounts Director — Enterprise Growth Leader

Elevate Digital; San Francisco (CA); On-site; USD 210,000 - 400,000; Full time

Job summary

Elevate Digital in San Francisco is hiring a Director of Strategic Accounts to lead a team of Customer Account Managers focused on renewals, adoption, and expansion across large enterprise customers.

You will partner with Sales, Product, and Marketing to drive measurable business impact and set the standard for skills-based hiring across the organization. This frontline leadership role requires hands-on coaching and strategic execution.

Qualifications

• 5+ years in Enterprise or Strategic Account Management (SaaS preferred) with a proven record of renewals, expansions, and retention across complex Fortune 500 accounts.
• 3+ years leading and developing high-performing teams of 3-5 Enterprise Account Managers.

Responsibilities

• Lead, coach, and develop a high-performing team of Strategic Customer Account Managers.
• Define and execute account coverage and expansion strategies, ensuring predictable growth and strong retention.
• Maintain full knowledge of our products, services, and competitive landscape.
• Partner with cross-functional teams to unlock customer value - driving adoption, renewals, and multi-product expansions.
• Remain hands-on with your teams’ accounts: leading QBRs, negotiating renewals/expansions, and attending customer meetings in person.
• Build a culture of operational excellence with disciplined forecasting, pipeline hygiene, and rigorous execution cadences.
• Collaborate with Product, Marketing, and Services to translate customer insights into GTM and product priorities.

Skills

Strategic Account Management

Team Leadership

Forecasting & Pipeline

C-level Engagement

Job description

Elevate Digital in San Francisco is hiring a Director of Strategic Accounts to lead a team of Customer Account Managers focused on renewals, adoption, and expansion across large enterprise customers.

You will partner with Sales, Product, and Marketing to drive measurable business impact and set the standard for skills-based hiring across the organization. This frontline leadership role requires hands-on coaching and strategic execution.