Head of Enterprise Experience Strategy & Studio

Salesforce; San Francisco (CA); On-site; USD 400,000 - 650,000; Full time

Job summary

Salesforce is seeking a SVP, Experience Strategy & Studio - Experience Design to lead the enterprise capability for shaping customer outcomes across products, data, and channels.

This executive will unite Strategy + Studio to turn strategic bets into working experiences, guiding Product, Engineering, and business leaders to redefine how people and agents collaborate across Salesforce and third-party surfaces.

Responsibilities

• Shape Salesforce's enterprise experience strategy with the Chief Experience Officer, Presidents, and senior Product, Engineering, and business leaders.
• Identify the customer and business opportunities that require Salesforce to operate across traditional product and organizational boundaries.
• Translate customer evidence, business strategy, technology, market shifts, and emerging human-agent behaviors into clear product and experience choices.
• Define new models for how people and agents work together across Salesforce products, Slack, data, workflows, customer experiences, and third-party surfaces.
• Lead flagship cross-Salesforce experience initiatives from ambiguous opportunity through strategic thesis, working product, customer evidence, and clear path to production.
• Direct exceptional multidisciplinary work across product design, service design, interaction, content, AI experience, design engineering, prototyping, and creative technology.
• Build experiences with enough product and technical truth to expose the real questions of state, data, identity, permissions, agent behavior, trust, latency, failure, intervention, and recovery.
• Use working product and customer evidence to challenge assumptions, sharpen strategy, redirect investment, and stop directions that do not earn continued commitment.
• Partner deeply with Product and Engineering leaders so the work changes roadmaps and platform decisions rather than ending as concepts or demonstrations.
• Partner with Research + Experience Intelligence to ground decisions in customer and behavioral truth, and with Experience Architecture to turn proven directions into shared systems that can scale across Salesforce.
• Establish a market-leading bar for product judgment, craft, coherence, and AI-native experience—and build an exceptional multidisciplinary leadership and practitioner bench.
• Make Salesforce a destination for the product thinkers, strategists, designers, and builders who want to define the next generation of enterprise experiences.

Job description

Salesforce is seeking a SVP, Experience Strategy & Studio - Experience Design to lead the enterprise capability for shaping customer outcomes across products, data, and channels.

This executive will unite Strategy + Studio to turn strategic bets into working experiences, guiding Product, Engineering, and business leaders to redefine how people and agents collaborate across Salesforce and third-party surfaces.