SVP, Experience Strategy & Studio - Experience Design

Salesforce; San Francisco (CA); On-site; USD 400,000 - 650,000; Full time

Job summary

Salesforce is seeking a SVP, Experience Strategy & Studio - Experience Design to lead the enterprise capability for shaping customer outcomes across products, data, and channels.

This executive will unite Strategy + Studio to turn strategic bets into working experiences, guiding Product, Engineering, and business leaders to redefine how people and agents collaborate across Salesforce and third-party surfaces.

Responsibilities

• Shape Salesforce's enterprise experience strategy with the Chief Experience Officer, Presidents, and senior Product, Engineering, and business leaders.
• Identify the customer and business opportunities that require Salesforce to operate across traditional product and organizational boundaries.
• Translate customer evidence, business strategy, technology, market shifts, and emerging human-agent behaviors into clear product and experience choices.
• Define new models for how people and agents work together across Salesforce products, Slack, data, workflows, customer experiences, and third-party surfaces.
• Lead flagship cross-Salesforce experience initiatives from ambiguous opportunity through strategic thesis, working product, customer evidence, and clear path to production.
• Direct exceptional multidisciplinary work across product design, service design, interaction, content, AI experience, design engineering, prototyping, and creative technology.
• Build experiences with enough product and technical truth to expose the real questions of state, data, identity, permissions, agent behavior, trust, latency, failure, intervention, and recovery.
• Use working product and customer evidence to challenge assumptions, sharpen strategy, redirect investment, and stop directions that do not earn continued commitment.
• Partner deeply with Product and Engineering leaders so the work changes roadmaps and platform decisions rather than ending as concepts or demonstrations.
• Partner with Research + Experience Intelligence to ground decisions in customer and behavioral truth, and with Experience Architecture to turn proven directions into shared systems that can scale across Salesforce.
• Establish a market-leading bar for product judgment, craft, coherence, and AI-native experience—and build an exceptional multidisciplinary leadership and practitioner bench.
• Make Salesforce a destination for the product thinkers, strategists, designers, and builders who want to define the next generation of enterprise experiences.

Job description

Job Category

User Experience

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

SVP, Experience Strategy & Studio - Experience Design

Salesforce is redefining enterprise software for the Agentic Enterprise: a future in which people and agents work together across products, data, channels, and business processes, and the experience assembles around the work rather than forcing customers to navigate the structure of the software.

That future cannot be created one product roadmap at a time.

Many of the most important opportunities cross clouds, products, customer journeys, platforms, channels, and organizational boundaries. They require a clear view of the complete customer outcome, exceptional product judgment, and the ability to make a new model tangible enough that customers can experience it, engineers can interrogate it, and executives can make consequential decisions around it.

The SVP, Experience Strategy + Studio will lead Salesforce's enterprise capability for doing exactly that.

Reporting to the EVP, Chief Experience Officer, this executive will shape cross-Salesforce experience strategy, identify the opportunities that matter most, and lead multidisciplinary teams in turning the highest-consequence bets into exceptional working experiences.

This is a role for a leader who can define the future at enterprise altitude and still recognize exactly what makes an interaction, product behavior, or complete experience great.

What you will lead:

This leader will bring together two connected capabilities:

• Experience Strategy. Define the customer and enterprise outcomes Salesforce should pursue, identify opportunities that cross portfolio boundaries, expose the choices and tradeoffs that matter, and shape how products, services, platforms, and operating models must evolve together.
• Experience Studio. Turn the most consequential strategic choices into complete working experiences that customers can use, Product and Engineering can build from, and Salesforce can use to make better product, platform, architecture, and investment decisions.

Together, Strategy + Studio will help Salesforce move from possibility to conviction-and from conviction to product.

What you will do:

• Shape Salesforce's enterprise experience strategy with the Chief Experience Officer, Presidents, and senior Product, Engineering, and business leaders.
• Identify the customer and business opportunities that require Salesforce to operate across traditional product and organizational boundaries.
• Translate customer evidence, business strategy, technology, market shifts, and emerging human-agent behaviors into clear product and experience choices.
• Define new models for how people and agents work together across Salesforce products, Slack, data, workflows, customer experiences, and third-party surfaces.
• Lead flagship cross-Salesforce experience initiatives from ambiguous opportunity through strategic thesis, working product, customer evidence, and clear path to production.
• Direct exceptional multidisciplinary work across product design, service design, interaction, content, AI experience, design engineering, prototyping, and creative technology.
• Build experiences with enough product and technical truth to expose the real questions of state, data, identity, permissions, agent behavior, trust, latency, failure, intervention, and recovery.
• Use working product and customer evidence to challenge assumptions, sharpen strategy, redirect investment, and stop directions that do not earn continued commitment.
• Partner deeply with Product and Engineering leaders so the work changes roadmaps and platform decisions rather than ending as concepts or demonstrations.
• Partner with Research + Experience Intelligence to ground decisions in customer and behavioral truth, and with Experience Architecture to turn proven directions into shared systems that can scale across Salesforce.
• Establish a market-leading bar for product judgment, craft, coherence, and AI-native experience-and build an exceptional multidisciplinary leadership and practitioner bench.
• Make Salesforce a destination for the product thinkers, strategists, designers, and builders who want to define the next generation of enterprise experiences.