Chief Experience Architect, Strategy & Studio

salesforce.com, inc.; New York (NY); On-site; USD 362,000 - 490,000; Full time

Job summary

Salesforce is seeking a high-impact leader to define enterprise experience strategy and lead multidisciplinary teams across products, data, and platforms. You will shape cross-Salesforce experiences that integrate products like Slack and AI-powered services, turning strategic bets into working experiences that scale.

The role requires executive-level experience in product design, strategy, and leading diverse teams, with a track record of influencing roadmaps and platform-level decisions.

Qualifications

• Executive experience leading experience, product design, or multidisciplinary creative product organizations across a complex product portfolio, platform, or ecosystem.
• A career foundation in product, interaction, experience, or service design and a body of exceptional shipped work that demonstrates deep personal product and craft judgment.
• A record of shaping enterprise or portfolio strategy with Presidents, GMs, Product executives, and Engineering leaders—and changing consequential product or investment decisions.
• Deep understanding of AI-native products and human-agent collaboration, including context, delegation, authority, trust, intervention, failure, recovery, and adaptive interfaces.

Responsibilities

• Shape Salesforce's enterprise experience strategy with the Chief Experience Officer, Presidents, and senior Product, Engineering, and business leaders.
• Identify opportunities that require Salesforce to operate across traditional product and organizational boundaries.
• Translate customer evidence, business strategy, technology, market shifts, and emerging human-agent behaviors into clear product and experience choices.
• Define new models for how people and agents work together across Salesforce products, Slack, data, workflows, customer experiences, and third-party surfaces.
• Lead flagship cross-Salesforce experience initiatives from ambiguous opportunity through strategic thesis, working product, customer evidence, and clear path to production.
• Direct exceptional multidisciplinary work across product design, service design, interaction, content, AI experience, design engineering, prototyping, and creative technology.

Skills

Experience leadership

Strategy leadership

Product design

Multidisciplinary teams

AI-native products

Job description

Salesforce is seeking a high-impact leader to define enterprise experience strategy and lead multidisciplinary teams across products, data, and platforms. You will shape cross-Salesforce experiences that integrate products like Slack and AI-powered services, turning strategic bets into working experiences that scale.

The role requires executive-level experience in product design, strategy, and leading diverse teams, with a track record of influencing roadmaps and platform-level decisions.