Head of Enterprise Delivery, Americas (AI-Driven)

Deliverect; New York (NY); On-site; USD 180,000 - 230,000; Full time

Benefits offered by this job

Learning budget

Global collaboration

Career growth in a unicorn SaaS

Job summary

Deliverect is seeking the Head of Customer Delivery for the Americas to lead the world’s largest and most complex enterprise implementations across North America and Latin America. You will serve as the primary delivery authority, align regional teams, and manage executive stakeholders while driving AI-driven automation to accelerate value realization for enterprise clients.

You will partner with regional heads to standardize onboarding motions, manage risk, and ensure high-impact go-lives.

Qualifications

• Bachelor’s degree or equivalent work experience in a related field.
• 4+ years in technical implementation, professional services, customer delivery, or technical program management.
• Experience with large-scale, multi-party enterprise platform rollouts.
• Deep domain in restaurant, food delivery, or hospitality tech (POS, online ordering, kitchen ops).
• Proven governance and executive stakeholder management in high-stakes programs.
• Strong fluency with APIs, integrations, and multi-party software environments.
• Excellent cross-functional leadership and persuasion to mobilize teams.

Responsibilities

• Own and direct enterprise implementation projects across NOAM and LATAM.
• Partner with regional Implementation Heads to design onboarding motions and playbooks.
• Drive adoption of AI-driven automation within the delivery lifecycle.
• Act as final escalation leader for high-risk projects and unblock integrations.
• Build cross-functional alignment across Product, Engineering, Support, Sales, and Partnerships.
• Provide executives with data-driven visibility into delivery health and risk metrics.

Skills

Executive stakeholder management

Program management

Technical implementation

APIs & integrations

Cross-functional leadership

Spanish language

Travel readiness

SaaS delivery

Onboarding acceleration

Education

Bachelor’s degree in Business, Information Technology, Computer Science, or equivalent

PM certifications (PMP, PRINCE2, Agile)

Job description

Deliverect is seeking the Head of Customer Delivery for the Americas to lead the world’s largest and most complex enterprise implementations across North America and Latin America. You will serve as the primary delivery authority, align regional teams, and manage executive stakeholders while driving AI-driven automation to accelerate value realization for enterprise clients.

You will partner with regional heads to standardize onboarding motions, manage risk, and ensure high-impact go-lives.