Senior AI Delivery Lead — Enterprise Deployments

OpenAI, Inc.; New York (NY); On-site; USD 130,000 - 210,000; Full time

Job summary

OpenAI is seeking a senior Delivery Lead to own the delivery of priority AI initiatives for large customers, guiding deployments from planning through launch and adoption. You will partner with account and technical teams, drive integrated delivery plans, and manage blockers.

In this customer-facing role you will translate priorities into milestones, manage risks, and communicate progress to executives, ensuring measurable value and successful adoption.

Qualifications

• 7+ years of experience leading complex enterprise technology deployments, customer delivery programs, or transformation initiatives involving multiple teams and partners.
• Track record delivering programs from scope through launch and adoption, with accountability for delivery commitments and measurable customer outcomes.
• Strong technical aptitude, with the ability to understand AI systems, APIs, integrations, enterprise architecture, security dependencies, and deployment risks.
• Ability to translate customer priorities into actionable delivery plans with clear milestones, owners, dependencies, and success measures.
• Strong judgment under ambiguity, including the ability to identify material risks, navigate competing priorities, and drive timely decisions.
• Experience building trust with customers and leading across teams outside your reporting line while holding stakeholders accountable to shared commitments.
• Excellent communication skills, with the ability to engage executives, technical specialists, and customer operators and explain complex delivery issues clearly.

Responsibilities

• Own delivery of priority AI initiatives. Lead complex customer engagements from scoping and planning through deployment, launch, and initial adoption.
• Build and drive an integrated delivery plan. Establish clear scope, milestones, accountable owners, dependencies, resource needs, and success measures across customer, OpenAI, and partner teams.
• Resolve blockers and drive decisions. Identify risks early, work through dependencies and resource constraints, and bring the right stakeholders together to resolve tradeoffs and keep delivery moving.
• Lead launch readiness and activation. Drive rollout and enablement planning, address technical and organizational readiness gaps, and remove barriers to initial adoption and usage.
• Connect delivery to customer value. Define expected outcomes and measurement approaches with customers and account teams. Track adoption and consumption, assess results against agreed baselines, and communicate the value achieved.
• Provide a clear view of delivery health. Lead customer and internal delivery reviews that drive decisions and action. Communicate progress, launch confidence, risks, and implications for expected consumption and revenue timing.
• Improve how we deliver. Turn customer experience into repeatable playbooks, practical tools, and actionable feedback for product and delivery teams.

Skills

Delivery leadership

Program management

Technical fluency

Executive communication

Tools

APIs

Job description

OpenAI is seeking a senior Delivery Lead to own the delivery of priority AI initiatives for large customers, guiding deployments from planning through launch and adoption. You will partner with account and technical teams, drive integrated delivery plans, and manage blockers.

In this customer-facing role you will translate priorities into milestones, manage risks, and communicate progress to executives, ensuring measurable value and successful adoption.