Head of Enterprise Customer Success & Growth (Hybrid)

Leadout Capital; San Francisco (CA); Hybrid; USD 180,000 - 260,000; Full time

Job summary

Leadout Capital is seeking an experienced Senior Customer Success leader to join our enterprise team. You will drive adoption, renewals, and growth across Signature Success Plan customers, partnering with Sales, Support, and Product to deliver outcomes at the C-suite level.

You will interview, onboard, mentor, and promote CSMs, manage a team of 6–12, and guide cross-functional efforts to resolve complex customer issues, align capacity planning, and ensure long-term value realization.

Qualifications

• Proven leadership of customer-success teams in enterprise settings.
• Experience driving renewals and expansion revenue at executive levels.
• Strong data-driven decision making and risk management.

Responsibilities

• Interview, onboard, mentor, and promote CSMs.
• Manage a team of 6-12 CSMs, fostering growth and excellence.
• Resolve customer-blocking issues as a senior representative of Salesforce.
• Implement strategies for Signature Success Plan renewals across teams.
• Collaborate with Sales, Support, Delivery, and Product to deliver outcomes.

Skills

Team leadership

Customer success

Strategic account management

Executive communication

Cross-functional collaboration

Mentoring & coaching

Job description

Leadout Capital is seeking an experienced Senior Customer Success leader to join our enterprise team. You will drive adoption, renewals, and growth across Signature Success Plan customers, partnering with Sales, Support, and Product to deliver outcomes at the C-suite level.

You will interview, onboard, mentor, and promote CSMs, manage a team of 6–12, and guide cross-functional efforts to resolve complex customer issues, align capacity planning, and ensure long-term value realization.