Senior Manager, Enterprise Customer Success

Stripe; New York (NY); On-site; USD 226,000 - 339,000; Full time

Benefits offered by this job

Equity

Sales commissions/bonuses

401(k) plan

Medical insurance

Dental insurance

Vision benefits

Wellness stipends

Job summary

Stripe is seeking a hands-on Manager to lead a high-performing team of Customer Success Managers focused on the most complex enterprise relationships. You will coach, mentor, and partner with executives at major Stripe customers while cross-functionally shaping Stripe's solutions.

In this role you will recruit and develop talent, drive engagement, ensure health, renewal, and growth, and build operating rhythms for the team.

Qualifications

• 12+ years in customer-facing roles (customer success, account management or sales).
• 3-5 years people management experience.
• Experience leading sales or account management in a high-growth technology environment.
• Ability to hire, train, and coach a high-performing user-facing team.

Responsibilities

• Recruit, develop, and lead a team of Customer Success Managers.
• Drive an engagement model to build durable user relationships and increase adoption.
• Develop vision and strategy for the team toward health, renewal and growth metrics.
• Identify risks and opportunities early; help the team implement mitigation plans.
• Coach, mentor, and guide the team in developing consultative CS and sales skills.
• Work cross-functionally to shape Stripe's solutions for clients.
• Build operating rhythms for the team: account planning, health reviews, renewals.
• Inspire and support career growth with clear expectations and feedback.

Skills

People management

Customer-facing experience

Strategic account management

Executive sponsorship

Cross-functional collaboration

Job description

Stripe is seeking a hands-on Manager to lead a high-performing team of Customer Success Managers focused on the most complex enterprise relationships. You will coach, mentor, and partner with executives at major Stripe customers while cross-functionally shaping Stripe's solutions.

In this role you will recruit and develop talent, drive engagement, ensure health, renewal, and growth, and build operating rhythms for the team.