Head of Enterprise CS & AI Adoption

present of AI; United States; On-site; USD 180,000 - 260,000; Full time

Job summary

present of AI is seeking a leadership role owning the post-sale side for large enterprise accounts, with responsibility for keeping customers, growing spend, and expanding use. The candidate has a long record in customer-facing B2B software and has built and run a customer success team, capable of conversing with floor operators and senior executives.

Background in logistics or freight helps; comfort reading usage data and discussing integrations and AI concepts is expected.

Qualifications

• Long record in customer-facing B2B software work.
• Experience building and running a customer success team.
• Ability to converse with floor operators and senior executives.
• Logistics or freight background is a plus.
• Comfort reading usage data and discussing integrations and AI concepts.

Responsibilities

• Own post-sale enterprise customer lifecycle and retention.
• Drive expansion and increased customer spend.
• Lead and grow a customer success team.
• Communicate with operators and executives about value and ROI.
• Discuss integrations and AI concepts with customers.

Skills

Customer success leadership

B2B software experience

Executive communication

Team building and coaching

Data literacy

Job description

present of AI is seeking a leadership role owning the post-sale side for large enterprise accounts, with responsibility for keeping customers, growing spend, and expanding use. The candidate has a long record in customer-facing B2B software and has built and run a customer success team, capable of conversing with floor operators and senior executives.

Background in logistics or freight helps; comfort reading usage data and discussing integrations and AI concepts is expected.