Head of Customer Success

present of AI; United States; On-site; USD 180,000 - 260,000; Full time

Job summary

present of AI is seeking a leadership role owning the post-sale side for large enterprise accounts, with responsibility for keeping customers, growing spend, and expanding use. The candidate has a long record in customer-facing B2B software and has built and run a customer success team, capable of conversing with floor operators and senior executives.

Background in logistics or freight helps; comfort reading usage data and discussing integrations and AI concepts is expected.

Qualifications

• Long record in customer-facing B2B software work.
• Experience building and running a customer success team.
• Ability to converse with floor operators and senior executives.
• Logistics or freight background is a plus.
• Comfort reading usage data and discussing integrations and AI concepts.

Responsibilities

• Own post-sale enterprise customer lifecycle and retention.
• Drive expansion and increased customer spend.
• Lead and grow a customer success team.
• Communicate with operators and executives about value and ROI.
• Discuss integrations and AI concepts with customers.

Skills

Customer success leadership

B2B software experience

Executive communication

Team building and coaching

Data literacy

Job description

This is a leadership role owning the post sale side of the business for large enterprise accounts, with direct responsibility for keeping customers, growing their spend, and expanding use. A strong candidate has a long record in customer facing B2B software work, has already built and run a customer success team, and can hold conversations with both floor operators and senior executives. Background in logistics or freight helps, as does comfort reading usage data and discussing technical topics like integrations and AI concepts.

How it fits the AI era

The product is AI agents that handle calls and email and act inside enterprise systems, so customers are trusting software to run real operations. The success leader has to show measurable value from that automation and manage the risk when it touches critical work. Judgement, trust building, and reading what customers actually need stay human, while routine tracking and reporting lean on data and tools.

How it builds AI experience

Working here means learning how AI agents get deployed into supply chain operations and what adoption looks like when software takes actions, not just answers questions. That gives hands on exposure to AI voice and email products, orchestration, and the metrics that show whether an AI workforce is delivering. Building it means getting close to deployments, understanding integrations and workflows, and learning how customers judge results.

Worth showing

• Enterprise retention ownership
• Team building and coaching
• Logistics or supply chain background

This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.

About HappyRobot

AI voice and email agents that autonomously handle the phone calls and operational busywork of supply chain and enterprise teams.