Head of Enterprise Applied AI Engineering

Triwill Group; New York, Northern (NY, KY); Hybrid; USD 180,000 - 250,000; Full time

Job summary

OpenAI is seeking a Manager to lead a high-performing team of Applied AI Engineers serving enterprise customers. You will ensure technical success across a broad portfolio, coaching engineers on architecture, evaluations, and production-grade deployments.

In this role, you will partner with Sales, Solutions Engineering, and other teams to turn field insights into product feedback and scalable implementation patterns across diverse industries.

Qualifications

• Leading teams in applied AI engineering, solutions architecture, forward-deployed engineering, professional services, technical consulting, or customer engineering.
• Implementing generative AI, machine learning, developer platforms, cloud infrastructure, data platforms, or other complex enterprise technologies.
• Working with customers in semiconductors, media, entertainment, or similarly complex industries.
• Supporting global customers, multi-business-unit implementations, regulated workflows, or large-scale organizational transformations.

Responsibilities

• Build, manage, and develop a high-performing team of Applied AI Engineers for enterprise customers.
• Own quality and impact across solution design, production readiness, adoption, and expansion.
• Coach on architecture, model selection, evaluations, reliability, latency, safety, security, governance, and cost.
• Establish an operating model for prioritizing accounts and engagements based on customer needs and strategic value.
• Serve as a senior technical escalation point during launches, incidents, and complex integrations.
• Partner with customers’ executives to connect implementation decisions to business outcomes.
• Help customers progress from experimentation to production systems and sustained adoption across organizations.
• Collaborate with Sales and Solutions Engineering to ensure continuity across the customer lifecycle.

Skills

Leadership of customer-facing teams

Experience implementing enterprise AI

Translate technical to business

Executive communication

Job description

OpenAI is seeking a Manager to lead a high-performing team of Applied AI Engineers serving enterprise customers. You will ensure technical success across a broad portfolio, coaching engineers on architecture, evaluations, and production-grade deployments.

In this role, you will partner with Sales, Solutions Engineering, and other teams to turn field insights into product feedback and scalable implementation patterns across diverse industries.