Head of Engineering, Enrollment & Eligibility Platforms

Teladoc Health; New York (NY); On-site; USD 200,000 - 220,000; Full time

Job summary

Teladoc Health in the United States is seeking a Senior Director of Engineering for Registration and Enrollment to lead strategy, vision, and execution of enrollment, eligibility, and benefits access ecosystems. You will oversee multiple engineering teams and partner with Product, Analytics, Data Science, Client Management, and Strategy to improve member activation and onboarding.

The role requires a seasoned leader capable of delivering scalable platforms for payer, employer, and healthcare

Qualifications

• Bachelor's degree in Computer Science, Engineering, Business Management, or a related field.
• 10+ years of engineering leadership experience, including management of large engineering organizations.
• Demonstrated success leading organizations of 30+ engineers.
• Experience building and scaling registration, enrollment, benefits administration, or healthcare access platforms.
• Strong understanding of distributed systems, platform architecture, and high-volume transaction processing.
• Proven ability to translate business objectives into scalable technology solutions.
• Exceptional cross-functional leadership and stakeholder management skills.
• Demonstrated project execution rigor and operational excellence.
• Travel: Up to 5% (2-3 times a year)

Responsibilities

• Lead multiple engineering teams responsible for Enrollment, Eligibility Verification, Benefits Access, and Member Activation.
• Define and execute the long-term technology strategy for enrollment and eligibility platforms.
• Drive exceptional onboarding experiences that maximize enrollment completion and member activation rates.
• Partner closely with Product, Analytics, Data Science, Client Management, and Strategy teams to improve acquisition funnels and member onboarding outcomes.
• Ensure platform performance, reliability, data quality, compliance, and operational excellence.
• Establish architectural standards that support future growth and evolving business requirements.
• Provide leadership to Senior Managers and engineering teams across onshore and offshore delivery models.
• Maintain strong project governance, including roadmap execution, dependency management, risk mitigation, and executive communication.
• Mentor engineering leaders and promote a culture of accountability, collaboration, and continuous improvement.

Job description

Teladoc Health in the United States is seeking a Senior Director of Engineering for Registration and Enrollment to lead strategy, vision, and execution of enrollment, eligibility, and benefits access ecosystems. You will oversee multiple engineering teams and partner with Product, Analytics, Data Science, Client Management, and Strategy to improve member activation and onboarding.

The role requires a seasoned leader capable of delivering scalable platforms for payer, employer, and healthcare