Senior Director, Engineering - Registration and Enrollment

Teladoc Health; United States; On-site; USD 200,000 - 220,000; Full time

Job summary

Teladoc Health is seeking a Senior Director of Engineering for Registration and Enrollment to lead strategy, vision, and execution of enrollment and eligibility platforms.

This leader ensures members can enroll, verify eligibility, and access benefits through scalable, reliable experiences while guiding multiple engineering teams and partnering with Product, Analytics, Data Science, and external stakeholders.

Qualifications

• Bachelor's degree in Computer Science, Engineering, Business Management, or related field.
• 10+ years of engineering leadership experience.
• Experience leading organizations of 30+ engineers.
• Experience building and scaling registration, enrollment, benefits administration, or healthcare access platforms.
• Strong understanding of distributed systems, platform architecture, and high-volume processing.
• Proven ability to translate business objectives into scalable technology solutions.
• Exceptional cross-functional leadership and stakeholder management skills.
• Demonstrated project execution rigor and operational excellence.
• Travel: Up to 5% (2-3 times a year).

Responsibilities

• Lead multiple engineering teams responsible for Enrollment, Eligibility Verification, Benefits Access, and Member Activation.
• Define and execute the long-term technology strategy for enrollment and eligibility platforms.
• Drive onboarding experiences to maximize enrollment completion and activation rates.
• Partner with Product, Analytics, Data Science, Client Management, and Strategy teams to improve acquisition funnels.
• Ensure platform performance, reliability, data quality, compliance, and operational excellence.
• Establish architectural standards supporting future growth and evolving business needs.
• Provide leadership to Senior Managers across onshore and offshore delivery models.
• Maintain governance including roadmap execution, dependency management, risk mitigation, and executive communication.
• Mentor engineering leaders and promote accountability and collaboration.

Skills

Engineering leadership

Cross-functional leadership

Strategic thinking

Stakeholder management

Travel readiness

Education

Bachelor's degree in CS/Engineering/Business

Tools

Distributed systems

Platform architecture

High-volume processing

Job description

Join the team leading the next evolution of virtual care.

At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives.

Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we're transforming how better health happens.

Summary of Position

The Senior Director of Engineering for Registration and Enrollment leads the strategy, vision, and execution of Teladoc's enrollment and eligibility ecosystem. This leader is responsible for ensuring members can successfully enroll in services, verify eligibility, and gain access to the appropriate healthcare benefits through seamless, scalable, and reliable experiences. The role oversees multiple engineering teams and partners closely with Product, Client Solutions, Analytics, Data Science, and external stakeholders to optimize member activation, onboarding completion, and conversion outcomes.

This position requires a seasoned engineering leader who can operate strategically while driving the execution of highly scalable platforms that support payer, employer, and healthcare partner integrations.

Essential Duties and Responsibilities

• Lead multiple engineering teams responsible for Enrollment, Eligibility Verification, Benefits Access, and Member Activation.
• Define and execute the long-term technology strategy for enrollment and eligibility platforms.
• Drive exceptional onboarding experiences that maximize enrollment completion and member activation rates.
• Partner closely with Product, Analytics, Data Science, Client Management, and Strategy teams to improve acquisition funnels and member onboarding outcomes.
• Ensure platform performance, reliability, data quality, compliance, and operational excellence.
• Establish architectural standards that support future growth and evolving business requirements.
• Provide leadership to Senior Managers and engineering teams across onshore and offshore delivery models.
• Maintain strong project governance, including roadmap execution, dependency management, risk mitigation, and executive communication.
• Mentor engineering leaders and promote a culture of accountability, collaboration, and continuous improvement.
  

Supervisory Responsibilities

Yes

Qualifications Expected for Position

• Bachelor's degree in Computer Science, Engineering, Business Management, or a related field.
• 10+ years of engineering leadership experience, including management of large engineering organizations.
• Demonstrated success leading organizations of 30+ engines.
• Experience building and scaling registration, enrollment, benefits administration, or healthcare access platforms.
• Strong understanding of distributed systems, platform architecture, and high-volume transaction processing.
• Proven ability to translate business objectives into scalable technology solutions.
• Exceptional cross-functional leadership and stakeholder management skills.
• Demonstrated project execution rigor and operational excellence.
• Travel: Up to 5% (2-3 times a year) (travel expectations are approximate and subject to change based on business needs)

Preferred Qualifications

• Experience within healthcare, payer, health plan, benefits administration, or eligibility ecosystems.
• Experience optimizing member acquisition, activation, and onboarding funnels.
• Knowledge of healthcare enrollment and eligibility standards.
• Experience with data-intensive platforms and large-scale integrations.
• Background working in highly regulated environments.

The base salary range for this position is$200,000- $220,000.In addition to a base salary, this position is eligible for performance bonus, RSU's, and benefits (subject to eligibility requirements) listed here: Teladoc Health Benefits 2026 Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications.This information is applicable for all full-timepositions.

We follow a Flexible Vacation Policy, intended for rest, relaxation, and personal time. All time off must be approved by your manager prior to use. You will also receive 80 hours of Paid Sick, Safe, and Caregiver Leave annually. This applies to full-time positions only. If you are applying for a part-time role, your recruiter can provide additional details.

As part of our hiring process, we verify identity and credentials, conduct interviews (live or video), and screen for fraud or misrepresentation. Applicants who falsify information will be disqualified.

Teladoc Health will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why join Teladoc Health?

• Teladoc Health is transforming how better health happens. Learn how when you join us in pursuit of our impactful mission.

• Chart your career path with meaningful opportunities that empower you to grow, lead, and make a difference.

• Join a multi-faceted community that celebrates each colleague's unique perspective and is focused on continually improving, each and every day.

• Contribute to an innovative culture where fresh ideas are valued as we increase access to care in new ways.

• Enjoy an inclusive benefits program centered around you and your family, with tailored programs that address your unique needs.

• Explore candidate resources with tips and tricks from Teladoc Health recruiters and learn more about our company culture by exploring #TeamTeladocHealth on LinkedIn.

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status, or pregnancy). In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind.

Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health's Notice of Privacy Practices for U.S. Employees' Personal information is available at this link.