Head of Enablement & AI Academy

fb9e7da1-2660-46a2-9ffc-154a66684510; Los Angeles (CA); Hybrid; USD 160,000 - 200,000; Full time

Job summary

BuildOps is hiring a Head of Enablement to lead multi-functional enablement programs and the BuildOps Academy. This role reports to the VP of Revenue Operations and will drive curriculum architecture, change management, and governance across GTM, Post-Sale, AI CoE, and Product in a fast-growth SaaS startup.

The ideal candidate has 5+ years in enablement with leadership experience, strong LMS expertise (Docebo preferred), and a data-driven mindset to measure and optimize program impact.

Qualifications

• Proven track record building and scaling enablement programs across multiple functions in a high-growth SaaS environment.
• Familiarity with AI-powered enablement tooling and a genuine enthusiasm for applying AI to enablement workflow.
• Strategic thinker who operates fluently in executive conversations while guiding quality and execution."
• Data-driven mindset with experience defining success metrics, building dashboards, and using insights to iterate on programs.
• 5+ years in enablement or learning & development, with at least 2+ years in a leadership role managing a team.
• Hands-on experience with an LMS, including curriculum design, content governance, and reporting (Docebo strongly preferred)

Responsibilities

• Define and own the multi-year enablement vision and strategic roadmap, partnering with senior leaders across GTM, Post-Sale, our AI CoE, and Product to align priorities with business objectives and growth goals.
• Define and execute the BuildOps Academy strategy: reduce implementation time to value, accelerate customer adoption, and serve as a reusable engine for internal enablement.
• Lead and develop a team of functional enablement managers and analysts; set priorities, performance expectations, and a culture of continuous improvement.
• Own and maintain our LMS (Docebo) as the source of truth for enablement content across functions and customers; establish governance for content creation, review cycles, and deprecation.
• Embed AI into how enablement content is created, personalized, and measured—staying current on best-in-class approaches and bringing them into our programs.
• Establish and track enablement KPIs (e.g., ramp time, certification completion, productivity uplift, customer time to value, Academy engagement) and prepare executive-ready communications that frame progress, gaps, and investment asks for ELT and board audiences

Skills

Enablement leadership

SaaS enablement

AI-enabled enablement

Data-driven

Executive communication

Dashboarding

LMS governance

Tools

Docebo LMS

Job description

BuildOps is hiring a Head of Enablement to lead multi-functional enablement programs and the BuildOps Academy. This role reports to the VP of Revenue Operations and will drive curriculum architecture, change management, and governance across GTM, Post-Sale, AI CoE, and Product in a fast-growth SaaS startup.

The ideal candidate has 5+ years in enablement with leadership experience, strong LMS expertise (Docebo preferred), and a data-driven mindset to measure and optimize program impact.