Head of E-Commerce Site Experience

Ben Bridge Jeweler, Inc.; Seattle (WA); Hybrid; USD 115,000 - 135,000; Full time

Benefits offered by this job

Employee merchandise discounts

Paid training

Employee Assistance Program

Paid time off

Job summary

Ben Bridge Jeweler is seeking a Director of E-Commerce Site Experience to lead the digital customer experience across BenBridge.com and drive growth in both jewelry and watches. The role reports to the DVP, E-Commerce Site Experience and shapes the strategic vision for online performance.

The Director will oversee onsite search, personalization, and AI-driven experiences, partnering with Product, Technology, UI/UX, Analytics, Marketing, Merchandising, Brand, and Operations to deliver cohesive

Qualifications

• Bachelor’s degree required; advanced degree preferred.
• 8+ years in E-Commerce, digital experience, digital merchandising, or site optimization.
• Multi-channel retail experience strongly preferred; jewelry, luxury, watches, or fashion a plus.
• CMS experience required; Salesforce Commerce Cloud (SFCC) preferred.

Responsibilities

• Lead the site experience strategy and digital customer experience across BenBridge.com.
• Drive online jewelry and watch growth through site merchandising, product discovery, content, personalization, and conversion optimization.
• Define and monitor site experience KPIs to prioritize initiatives and surface risks.
• Lead jewelry and Watch Site Experience teams and collaborate with cross-functional partners to deliver high-quality digital experiences.

Skills

Leadership

Digital analytics

Executive communication

Education

Bachelor’s degree

Advanced degree preferred

Tools

Salesforce Commerce Cloud (SFCC)

Job description

Ben Bridge Jeweler is seeking a Director of E-Commerce Site Experience to lead the digital customer experience across BenBridge.com and drive growth in both jewelry and watches. The role reports to the DVP, E-Commerce Site Experience and shapes the strategic vision for online performance.

The Director will oversee onsite search, personalization, and AI-driven experiences, partnering with Product, Technology, UI/UX, Analytics, Marketing, Merchandising, Brand, and Operations to deliver cohesive