Senior E‑Commerce Planning & Ops Manager

Ben Bridge Jeweler Inc; Seattle (WA); Ibrido; USD 100.000 - 115.000; Tempo pieno

Vantaggi offerti da questo lavoro

Employee merchandise discounts

Paid training

Employee Assistance Program

Paid time off (vacation, sick, hols, ɰ

Descrizione del lavoro

Ben Bridge Jeweler is seeking a Manager of E-Commerce Planning and Operations to support the financial and operational performance of the e-commerce business.

The role focuses on sales and demand planning, product setup, data integrity, inventory visibility, and order fulfillment, partnering with Merchandising, Planning, Finance, DC, and IT to enable efficient growth and a superior digital customer experience.

Competenze

• Bachelor’s degree in Business, Merchandising, Supply Chain or related field.
• 5+ years in e-commerce, merchandise planning, digital operations or related field.
• Experience leading or managing others.
• Strong analytical and problem-solving skills with data-driven insights.
• Advanced Excel with pivot tables; Tableau or BI tools preferred.
• Knowledge of e-commerce product setup, data, inventory, order management, and fulfillment.
• Strong project management and organizational skills.
• Excellent communication and cross-functional collaboration.
• Ability to work in a fast-paced environment with shifting priorities.
• Hybrid schedule requiring onsite attendance 3+ days/week.

Mansioni

• Support annual E-Commerce sales and demand planning, including category-level plans, in-season forecasts, and identification of risks and opportunities.
• Develop and maintain reporting and dashboards to monitor E-Commerce sales, demand, inventory, and category and product performance.
• Partner with Merchandising and Planning to analyze inventory and assortment performance, identify trends and gaps, and recommend opportunities to improve E-Commerce results.
• Translate business performance and operational data into actionable insights and recommendations for E-Commerce leadership and cross-functional partners.
• Own and continuously improve the operational product setup process for the website, including new product setup, activations, deactivations, and out-of-stock products.
• Partner with Merchandising and other cross-functional teams to define and maintain the product data and attributes needed to support the E-Commerce experience.
• Identify and implement process improvements across E-Commerce operations, developing clear and efficient ways of working that can scale with the business.
• Partner with Finance and Procurement to manage and track the E-Commerce expense budget.
• Represent the E-Commerce business in fulfillment processes and initiatives, ensuring operational decisions support the needs of the digital customer and overall E-Commerce experience.
• Monitor E-Commerce order and fulfillment performance to identify trends, issues, and opportunities to improve efficiency and customer experience.
• Partner with the Distribution Center, Store Operations, Customer Care, Information Technology, Merchandising, and other teams to identify and implement improvements to E-Commerce fulfillment processes.
• Support the evolution of E-Commerce fulfillment capabilities by identifying business needs and opportunities that improve the customer experience and support future growth.

Conoscenze

Analytical and problem-solving skills

Advanced Excel

Tableau or BI tools

Cross-functional collaboration

Strong communication skills

Project management

Formazione

Bachelor’s degree in Business, Merchandising, or Supply Chain

Strumenti

Pivot Tables

Tableau

Descrizione del lavoro

Ben Bridge Jeweler is seeking a Manager of E-Commerce Planning and Operations to support the financial and operational performance of the e-commerce business.

The role focuses on sales and demand planning, product setup, data integrity, inventory visibility, and order fulfillment, partnering with Merchandising, Planning, Finance, DC, and IT to enable efficient growth and a superior digital customer experience.