E‑Commerce Planning & Operations Lead

Ben Bridge Jeweler, Inc.; Seattle (WA); Hybrid; USD 100,000 - 115,000; Full time

Benefits offered by this job

Employee merchandise discounts

Paid training

Employee Assistance Program

Paid time off

Medical insurance

Dental insurance

Vision insurance

Flexible spending accounts

401(k) with company match

Orca card

Job summary

Ben Bridge Jeweler, Inc. seeks a Manager of E-Commerce Planning and Operations in Seattle to drive sales planning, data integrity, inventory visibility, and order fulfillment for the digital channel.

You will partner with Merchandising, Planning, Finance, DC, Store Ops, Customer Care and IT to optimize performance, forecast accuracy, and customer experience. Hybrid role with strong emphasis on analytics and process improvement.

Qualifications

• Bachelor’s degree in Business, Merchandising, Supply Chain or related area.
• Five+ years in E-Commerce, merchandising planning, digital operations, or related field.
• Experience leading or managing others preferred.
• Strong analytical and problem-solving skills; translate data into insights.
• Advanced Excel skills (pivot tables and formulas); Tableau or BI tools preferred.
• Working knowledge of E-Commerce product setup, inventory, order management, and fulfillment.
• Strong project management and organizational skills.
• Excellent communication and cross-functional collaboration.
• Hybrid schedule with onsite attendance 3+ days/week.

Responsibilities

• Support annual E-Commerce sales and demand planning, including category-level plans and in-season forecasts.
• Develop and maintain dashboards to monitor E-Commerce sales, demand, inventory, and performance.
• Analyze inventory and assortment with Merchandising; identify trends and gaps.
• Translate data into actionable insights for E-Commerce leadership and partners.
• Own and improve the product data setup process for the website.
• Define and maintain product data and attributes to support the E-Commerce experience.
• Identify and implement process improvements across E-Commerce operations.
• Partner with Finance and Procurement to manage the E-Commerce expense budget.
• Represent E-Commerce in fulfillment processes to support the digital customer experience.
• Monitor order and fulfillment performance to identify trends and opportunities.
• Collaborate with Distribution Center, Store Ops, Customer Care, IT, and Merchandising to improve fulfillment.
• Support evolution of fulfillment capabilities to enable growth.

Skills

Advanced Excel

Tableau

Analytical thinking

Project management

Communication

Education

Bachelor’s degree in Business/Merchandising/Supply Chain

Tools

Tableau

Excel (Pivot tables)

Job description

Ben Bridge Jeweler, Inc. seeks a Manager of E-Commerce Planning and Operations in Seattle to drive sales planning, data integrity, inventory visibility, and order fulfillment for the digital channel.

You will partner with Merchandising, Planning, Finance, DC, Store Ops, Customer Care and IT to optimize performance, forecast accuracy, and customer experience. Hybrid role with strong emphasis on analytics and process improvement.