Director, E‑Commerce Site Experience: Jewelry & Watches

Ben Bridge Jeweler Inc; Seattle (WA); Hybrid; USD 115,000 - 135,000; Full time

Benefits offered by this job

Employee merchandise discounts

Paid training

Employee Assistance Program

Paid time off (vacation, sick, utils)

Job summary

Ben Bridge Jeweler is seeking a Director of E-Commerce Site Experience to lead the digital customer journey across BenBridge.com. Responsibilities include site merchandising, discovery, personalization, and conversion optimization to grow online jewelry and watches revenue.

The role partners with Product, Technology, UI/UX, Analytics, SEO, Marketing, Merchandising, Brand, and Operations to deliver a cohesive digital experience and drive KPI performance.

Qualifications

• Bachelor’s degree required; advanced degree preferred.
• 8+ years in E-Commerce, digital experience, digital merchandising, or site optimization, including leading teams and developing managers.
• Multi-channel retail experience strongly preferred; jewelry, luxury, watches, or fashion a plus.
• CMS experience required; Salesforce Commerce Cloud (SFCC) preferred

Responsibilities

• Lead the site experience strategy and digital customer experience across BenBridge.com.
• Drive online jewelry and watch growth through site merchandising, content, personalization, and conversion optimization.
• Define and monitor site experience KPIs to prioritize initiatives and surface risks.
• Lead the jewelry site experience as a key growth opportunity and oversee Watch Site Experience team.

Skills

Analytical mindset

Influence stakeholders

Executive presence

Team leadership

Education

Bachelor’s degree

Advanced degree

Tools

CMS experience

Salesforce Commerce Cloud (SFCC)

Job description

Ben Bridge Jeweler is seeking a Director of E-Commerce Site Experience to lead the digital customer journey across BenBridge.com. Responsibilities include site merchandising, discovery, personalization, and conversion optimization to grow online jewelry and watches revenue.

The role partners with Product, Technology, UI/UX, Analytics, SEO, Marketing, Merchandising, Brand, and Operations to deliver a cohesive digital experience and drive KPI performance.