Head of Digital Commerce & Customer Experience

Nebraska Furniture Mart Inc.; Cedar Park (TX); Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

Same day pay

Competitive pay increases

Staff discount

401(k) with company match

Tuition Reimbursement

Career development opportunities

Job summary

Nebraska Furniture Mart is seeking a strategic Director for Digital Commerce & Customer Experience to own the performance, roadmap, and growth of our ecommerce business and customer journey. You will lead site merchandising, personalization, and conversion strategies, partnering across merchandising, marketing, product, analytics, operations, and technology.

The role reports to the Chief Merchandising Officer and focuses on driving online revenue, profitability, and a seamless omnichannel

Qualifications

• 8-10+ years in digital commerce, ecommerce, digital product, retail merchandising, customer experience, or related leadership function.
• Bachelor's Degree in Marketing, Advertising, related field or equivalent experience.
• Demonstrated success improving online performance, conversion, digital selling outcomes, and customer experience.
• Experience owning or influencing ecommerce revenue performance, business results, financial planning, forecasting, or P&L-related metrics.
• Experience leading cross-functional work across merchandising, marketing, product, analytics, and technology teams.

Responsibilities

• Own the ecommerce business strategy, digital commerce roadmap, and site experience strategy to drive revenue growth, profitability, conversion, and customer engagement.
• Deliver key business metrics including online revenue, profit, conversion, average order value, traffic, and customer engagement while identifying new growth opportunities.
• Lead cross-functional teams and establish clear operating rhythms that accelerate execution across merchandising, marketing, product, analytics, operations, and technology.
• Champion experimentation, personalization, and continuous optimization across the customer journey.
• Provide financial leadership for the ecommerce business, including planning, forecasting, performance reporting, and accountability for digital channel results.
• Shape a high-performing online journey across browse, product detail, cart, and checkout experiences that reflect the NFM brand.
• Build clear accountability and operating rhythms across teams to simplify execution and accelerate meaningful outcomes.

Skills

Digital commerce leadership

Cross-functional collaboration

Data-driven decision making

P&L / financial planning

SEO / SEM understanding

Retail / omnichannel

Education

Bachelor's degree in Marketing or related field

Job description

Nebraska Furniture Mart is seeking a strategic Director for Digital Commerce & Customer Experience to own the performance, roadmap, and growth of our ecommerce business and customer journey. You will lead site merchandising, personalization, and conversion strategies, partnering across merchandising, marketing, product, analytics, operations, and technology.

The role reports to the Chief Merchandising Officer and focuses on driving online revenue, profitability, and a seamless omnichannel