Director of Digital Commerce & Customer Experience

NFM; Omaha (NE); Hybrid; USD 150,000 - 210,000; Full time

Benefits offered by this job

Hybrid schedule

Career development

Staff discount

Job summary

Nebraska Furniture Mart seeks a strategic, customer-focused Digital Commerce & Customer Experience leader to own online revenue and performance across our ecommerce channel.

As Director, Digital Commerce & Customer Experience, you will drive site merchandising, customer journey optimization, digital discovery, and conversion—partnering across teams to grow profitability and deliver a seamless omnichannel experience.

Qualifications

• 8-10+ years in digital commerce or related leadership roles.
• Bachelor's Degree in Marketing, Advertising, related field or equivalent experience.
• Proven success in improving online performance, conversion, and customer experience.
• Experience owning ecommerce revenue performance, forecasting, or P&L metrics.
• Experience leading cross-functional teams across merchandising, marketing, product, analytics, and technology.
• Strong understanding of ecommerce KPIs, experimentation, SEO, and roadmap prioritization.
• Retail or omnichannel experience preferred.
• Pre-employment screening includes background checks.

Responsibilities

• Own the ecommerce business strategy, roadmap, and site experience to drive revenue growth and profitability.
• Lead cross-functional teams across merchandising, marketing, product, analytics, operations, and technology.
• Champion experimentation, personalization, and continuous optimization of the customer journey.
• Provide financial leadership including planning, forecasting, performance reporting and accountability for digital channel results.
• Shape high-performing online journeys across browse, product detail, cart, and checkout.
• Foster accountability and operating rhythms to accelerate execution.

Skills

Digital commerce leadership

Cross-functional leadership

Data-driven decision making

Ecommerce strategy

KPIs & optimization

Education

Bachelor's degree in Marketing or related field

Tools

A/B testing

SEO

Analytics tools

Ecommerce platforms

Job description

Nebraska Furniture Mart seeks a strategic, customer-focused Digital Commerce & Customer Experience leader to own online revenue and performance across our ecommerce channel.

As Director, Digital Commerce & Customer Experience, you will drive site merchandising, customer journey optimization, digital discovery, and conversion—partnering across teams to grow profitability and deliver a seamless omnichannel experience.