Director, Digital Commerce & Customer Experience

Nebraska Furniture Mart Inc.; Des Moines (IA); Hybrid; USD 150,000 - 210,000; Full time

Benefits offered by this job

Health, dental, vision insurance

Staff discount on merchandise

Paid holidays

Tuition reimbursement

Job summary

Nebraska Furniture Mart (NFM) is seeking a strategic, customer-focused leader to own the performance, roadmap, and growth of our ecommerce channel. As Director, Digital Commerce & Customer Experience, you will drive online revenue, customer experience, and profitability, partnering across merchandising, marketing, product, analytics, operations, and technology.

This hybrid role requires residence in a location within commuting distance to Des Moines, IA, MO, KS, NE or TX, and reports to the

Qualifications

• 8-10+ years of experience in digital commerce or related leadership roles.
• Bachelor's Degree in Marketing, Advertising, or related field.
• Proven track record improving online performance, conversion, and customer experience.
• Experience owning ecommerce revenue performance, financial planning, forecasting, or P&L metrics.
• Experience leading cross-functional teams across merchandising, marketing, product, analytics, and technology.

Responsibilities

• Own the ecommerce business strategy and site experience roadmap to drive revenue and engagement.
• Lead online revenue, profitability, conversion, AOV, traffic, and customer engagement while identifying growth opportunities.
• Collaborate with cross-functional teams across merchandising, marketing, product, analytics, operations and technology.
• Champion experimentation and personalization across the customer journey.
• Provide financial leadership including planning, forecasting, and performance reporting for digital channels.
• Shape high-performing online journeys across browse, product detail, cart, and checkout.

Skills

Digital commerce leadership

Cross-functional leadership

Customer experience optimization

Ecommerce strategy

Data-driven decision making

Education

Bachelor's Degree in Marketing/Advertising or related field

Tools

SEO tools

A/B testing platforms

Job description

Nebraska Furniture Mart (NFM) is seeking a strategic, customer-focused leader to own the performance, roadmap, and growth of our ecommerce channel. As Director, Digital Commerce & Customer Experience, you will drive online revenue, customer experience, and profitability, partnering across merchandising, marketing, product, analytics, operations, and technology.

This hybrid role requires residence in a location within commuting distance to Des Moines, IA, MO, KS, NE or TX, and reports to the