Head of Digital Commerce & Customer Experience

NFM; The Colony (TX); Hybrid; USD 170,000 - 210,000; Full time

Benefits offered by this job

Same day pay

Competitive pay

Inclusive culture

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid holidays

Paid time off

Staff discount

Career development

Volunteer opportunities

Tuition reimbursement

401(k) with company match

Berkshire Stock option

Job summary

Nebraska Furniture Mart (NFM) seeks a strategic, customer-focused digital commerce leader to own the performance, roadmap, and growth of our ecommerce business. As Director, Digital Commerce & Customer Experience, you will be accountable for online revenue, digital performance, and profitability across NFM's ecommerce channel.

Reporting to the Chief Merchandising Officer, you will lead site merchandising, customer journey optimization, and conversion performance to drive profitable growth and an

Qualifications

• 8-10+ years of experience in digital commerce, ecommerce, digital product, retail merchandising, customer experience, or related leadership function.
• Bachelor's Degree in Marketing, Advertising, related field or equivalent experience.
• Demonstrated success improving online performance, conversion, digital selling outcomes, and customer experience.
• Experience owning or influencing ecommerce revenue performance, business results, financial planning, forecasting, or P&L-related metrics.
• Experience leading cross-functional work across merchandising, marketing, product, analytics, and technology teams.
• Strong understanding of ecommerce KPIs, experimentation, search and SEO, and digital roadmap prioritization.
• Ability to influence, simplify complex work, and lead change in a fast-paced, matrixed environment.
• Retail or omnichannel experience preferred.
• Pre-employment screening includes motor vehicle and criminal background check.

Responsibilities

• Own the ecommerce business strategy, digital commerce roadmap, and site experience strategy to drive revenue growth, profitability, conversion, and customer engagement.
• Deliver key business metrics including online revenue, profit, conversion, average order value, traffic, and customer engagement while identifying new growth opportunities.
• Lead cross-functional teams and establish clear operating rhythms that accelerate execution across merchandising, marketing, product, analytics, operations, and technology.
• Champion experimentation, personalization, and continuous optimization across the customer journey.
• Provide financial leadership for the ecommerce business, including planning, forecasting, performance reporting, and accountability for digital channel results.
• Shape a high-performing online journey across browse, product detail, cart, and checkout experiences that reflect the NFM brand.
• Build clear accountability and operating rhythms across teams to simplify execution and accelerate meaningful outcomes.

Skills

Digital commerce

Leadership

Cross-functional

Analytics & KPIs

Stakeholder management

Education

Bachelors degree in Marketing/Advertising or related field

Tools

Google Analytics

A/B testing

Job description

Nebraska Furniture Mart (NFM) seeks a strategic, customer-focused digital commerce leader to own the performance, roadmap, and growth of our ecommerce business. As Director, Digital Commerce & Customer Experience, you will be accountable for online revenue, digital performance, and profitability across NFM's ecommerce channel.

Reporting to the Chief Merchandising Officer, you will lead site merchandising, customer journey optimization, and conversion performance to drive profitable growth and an