Hybrid Director of Digital Commerce & Customer Experience

Nebraska Furniture Mart, Inc.; The Colony (TX); Hybrid; USD 170,000 - 210,000; Full time

Benefits offered by this job

Same-day pay

Competitive raises

Health insurance

Tuition reimbursement

401(k) match

Staff discount

Job summary

Nebraska Furniture Mart, The Colony, is seeking a Director, Digital Commerce & Customer Experience to lead online revenue, performance, and customer journeys across our ecommerce channel. You will partner with merchandising, marketing, product, analytics, operations, and technology to drive profitable growth and a seamless omnichannel experience.

The ideal candidate has 8–10+ years in digital commerce or related leadership, a bachelor's degree, and a proven track record in improving online

Qualifications

• 8-10+ years of experience in digital commerce, ecommerce, digital product, retail merchandising, customer experience, or a related leadership function.
• Demonstrated success improving online performance, conversion, digital selling outcomes, and customer experience.
• Experience owning or influencing ecommerce revenue performance, business results, financial planning, forecasting, or P&L-related metrics.
• Experience leading cross-functional work across merchandising, marketing, product, analytics, and technology teams.

Responsibilities

• Own the ecommerce business strategy, digital commerce roadmap, and site experience strategy to drive revenue growth, profitability, conversion, and customer engagement.
• Lead key business metrics including online revenue, profit, conversion, average order value, traffic, and customer engagement while identifying new growth opportunities.
• Collaborate with cross-functional teams to accelerate execution across merchandising, marketing, product, analytics, operations, and technology.
• Champion experimentation, personalization, and continuous optimization across the customer journey.
• Provide financial leadership for the ecommerce business, including planning, forecasting, performance reporting, and accountability for digital channel results.
• Shape a high-performing online journey across browse, product detail, cart, and checkout experiences that reflect the NFM brand.

Skills

Digital commerce leadership

P&L management

Cross-functional leadership

SEO & optimization

Omnichannel experience

Education

Bachelor's degree in Marketing or related field

Job description

Nebraska Furniture Mart, The Colony, is seeking a Director, Digital Commerce & Customer Experience to lead online revenue, performance, and customer journeys across our ecommerce channel. You will partner with merchandising, marketing, product, analytics, operations, and technology to drive profitable growth and a seamless omnichannel experience.

The ideal candidate has 8–10+ years in digital commerce or related leadership, a bachelor's degree, and a proven track record in improving online