Growth Leader, Digital Commerce & Customer Experience

Nebraska Furniture Mart Inc.; Omaha (NE); Hybrid; USD 180,000 - 240,000; Full time

Benefits offered by this job

Same-day pay options

Competitive pay increases

Staff discount

Job summary

Nebraska Furniture Mart Inc. seeks a Director, Digital Commerce & Customer Experience to own online revenue, performance, and customer experience across our ecommerce channel.

You will lead site merchandising, customer journey optimization, and conversion strategy, collaborating with merchandising, marketing, product, analytics, operations, and technology to drive profitable growth. Hybrid role requiring residence within NE, IA, MO, KS, or TX and proximity to a retail location.

Qualifications

• 8-10+ years in digital commerce, ecommerce, digital product, or related leadership role.
• Demonstrated success improving online performance and customer experience.
• Experience owning ecommerce revenue performance, forecasting, or P&L metrics.
• Experience leading cross-functional teams across merchandising, marketing, product, analytics, and tech.
• Strong understanding of ecommerce KPIs, SEO, and digital roadmap prioritization.

Responsibilities

• Own the ecommerce business strategy, digital commerce roadmap, and site experience.
• Lead metrics for online revenue, profit, conversion, AOV, traffic and engagement.
• Collaborate with cross-functional teams to accelerate execution.
• Champion experimentation, personalization, and optimization of the customer journey.
• Provide financial leadership for the ecommerce business, including planning and reporting.
• Shape the online journey from browse to checkout to reflect the NFM brand.
• Foster clear accountability and operating rhythms across teams.

Skills

Digital commerce leadership

Cross-functional leadership

Ecommerce KPI mastery

Forecasting & P&L

Influence in matrixed env

Education

Bachelor's degree in Marketing/Advertising or related field

Job description

Nebraska Furniture Mart Inc. seeks a Director, Digital Commerce & Customer Experience to own online revenue, performance, and customer experience across our ecommerce channel.

You will lead site merchandising, customer journey optimization, and conversion strategy, collaborating with merchandising, marketing, product, analytics, operations, and technology to drive profitable growth. Hybrid role requiring residence within NE, IA, MO, KS, or TX and proximity to a retail location.