Hybrid Director: Digital Commerce & Customer Experience

Nebraska Furniture Mart Inc.

Kansas City (KS)

Hybrid

USD 150,000 - 190,000

Full time

14 days+

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Benefits offered by this job

Same day pay

Competitive pay raises (up to 7%)

Inclusive culture

Health insurance

Paid holidays and PTO

Staff discount on merchandise

Career development opportunities

Volunteer opportunities

Tuition reimbursement

401(k) with company match

Job summary

Nebraska Furniture Mart seeks a strategic leader to own the performance and growth of our ecommerce and customer experience. You will drive online revenue, profitability, and conversion, partnering with merchandising, marketing, product, analytics, operations, and technology to deliver a seamless omnichannel experience.

This role requires 8–10+ years in digital commerce, a Bachelor’s degree, and a track record of improving online performance.

Qualifications

8–10+ years in digital commerce or related leadership roles.
Bachelor's degree in Marketing, Advertising, or related field.
Proven track record of improving online performance and customer experience.
Experience owning ecommerce revenue and P&L metrics.
Cross-functional leadership across merchandising, marketing, product, analytics, and technology.

Responsibilities

Own ecommerce strategy, roadmap, and site experience to drive revenue and profitability.
Lead cross-functional teams to accelerate execution across departments.
Champion experimentation, personalization, and optimization of the customer journey.
Provide financial leadership including planning, forecasting, and performance reporting.
Shape a high-performing online journey across browse, product detail, cart, and checkout.