Head of Development Operations & Analytics

Philadelphia Ballet; Philadelphia (Philadelphia County); On-site; USD 110,000 - 150,000; Full time

Job summary

Philadelphia Ballet is seeking a Director of Development Operations to build and optimize a comprehensive prospect development and research program that drives philanthropic growth. You will lead prospect research, data governance, and reporting, coordinating with Finance and program leaders to align fundraising strategy.

The role oversees gift processing, CRM integrity, and donor recognition workflows, producing dashboards for leadership and the Board.

Qualifications

• Bachelor's degree or equivalent, relevant work experience.
• Minimum 8 years of experience in development operations or CRM administration, with at least 2 years directly leading a team or department.
• Demonstrated experience supporting grant-funded programs and partnering with Finance on gift processing and reconciliation.
• Deep working knowledge of donor CRM systems (e.g., Tessitura, Salesforce, Raiser's Edge) and online giving platforms.
• Prior experience managing or supervising a team.
• Experience in non-profit performing arts is a plus, though not required.

Responsibilities

• Assess and strengthen development systems, workflows, and data practices to ensure accuracy, efficiency, and alignment across teams.
• Lead and develop prospect development and research staff, foster a culture of accountability and innovation, and provide data-informed recommendations to leadership to guide fundraising strategy.
• Support program and department staff teams in meeting to help set measurable goals, gather the right data, and prepare reports, and serving as the connective tissue to Finance when budget or restricted-fund questions arise.
• Oversee gift processing operations from ensuring gifts are entered, acknowledged, and receipted accurately and on time, in coordination with Finance.
• Maintain the integrity of the donor CRM/database so fundraisers can rely on it, including data governance standards and user protocols.
• Build and manage the stewardship and donor recognition workflows the fundraising team relies on, including timely acknowledgments, gift agreements, impact updates, and recognition programs.
• Produce accurate, timely fundraising reports and dashboards for organizational leadership and the Board, including pipeline and portfolio reporting that helps gift officers prioritize and track their prospects.
• Support prospect research and management, working with fundraisers to identify and qualify prospects and keep portfolios and pipelines current in the Tessitura database.
• Supervise Development operations staff providing coaching, workflow oversight, and portfolio management support.
• Partner with Finance to integrate Tessitura, Donate2 online giving, and payment-processing systems into a cohesive fundraising technology stack.
• Stay current on sector trends and recommend new tools or processes that increase efficiency and giving capacity.
• Represent Development Operations in cross-departmental planning across Philadelphia Ballet functional areas.
• Other duties as required

Skills

Team leadership

CRM management

Donor analytics

Data reporting

Stakeholder communication

Education

Bachelor's degree or equivalent

Tools

Tessitura

Salesforce

Raiser's Edge

Job description

Philadelphia Ballet is seeking a Director of Development Operations to build and optimize a comprehensive prospect development and research program that drives philanthropic growth. You will lead prospect research, data governance, and reporting, coordinating with Finance and program leaders to align fundraising strategy.

The role oversees gift processing, CRM integrity, and donor recognition workflows, producing dashboards for leadership and the Board.