Head of Development Operations & Analytics

Americans for Ben-Gurion University; New York (NY); On-site; USD 125,000 - 145,000; Full time

Benefits offered by this job

Benefits package

Job summary

Americans for Ben-Gurion University is seeking a Director of Development Services to lead revenue strategy, systems, data, and financial coordination. Reporting to the CFO, this role ensures the integrity, effectiveness, and continuous improvement of Development Services in support of fundraising goals and mission.

You will partner with Development, Marketing, Finance and IT leadership to drive donor analytics, portfolio management, prospect research, stewardship, and compliance while ensuring a

Qualifications

• 8–10+ years in Advancement/Development Services, Development Operations, Fundraising Analytics, Prospect Development, and/or Nonprofit Revenue Operations, with 4+ years in a leadership role.
• Direct experience managing staff, vendors, budgets, SOPs, performance expectations, and cross‑functional workflows, required.
• Strong CRM/database knowledge with Salesforce (or comparable fundraising systems), required.
• Strong project management experience with system improvements, integrations, automation, reporting redesign, and data governance.
• Demonstrated ability to produce clear fundraising analytics, pipeline reporting, revenue projections, portfolio metrics, and executive dashboards.
• Experience with Gift Processing, Acknowledgments, Donor Records, Pledge/Payment tracking, Revenue Reconciliation, and Audit Support
• Ability to develop, document and execute strong policies and procedures/SOPs.
• Strong working knowledge of Prospect Research, Portfolio Management, Moves Management, Campaign Reporting, and Donor Stewardship operations.
• Experience partnering with Development, Finance, Marketing, IT, and senior leadership to bring development operations to a world class level.
• Excellent judgment around data integrity, confidentiality, donor experience, and business process design
• Strong, clear communication skills. Ability to translate operational complexity into practical recommendations for fundraisers and executives.
• Experience / knowledge of Advancement Services for a University, preferred.

Responsibilities

• Provide strategic leadership and oversight for the Development Services team, including direct supervision of up to four (4) Managers with responsibility for portfolio management, donor research, gift processing, and donor data, respectively.
• Manage and develop staff, set clear performance expectations and accountability measures, establish and optimize standard operating procedures, track and report on key performance indicators.
• Manage vendor relationships to ensure operational excellence and alignment with organizational goals.
• Serve as a senior operational advisor to the Vice President of Advancement, proactively identifying opportunities to strengthen systems, processes, workflows, and outcomes.
• Collaborate with the Vice President of Advancement, as well as individual development team members, to identify and advance specific donor prospecting, research, and moves management strategies.
• Oversee the gift processing, including acknowledgements, gift data entry and reporting, direct mail solicitations, check and credit card processing, etc.
• Establish procedures to ensure donor data integrity and accuracy, including data input, reporting, change management, and systems enhancements.
• Partner with the Controller in monthly revenue reconciliation and the accuracy, timeliness, and clarity of revenue reporting and analytics to support organizational planning and decision-making.
• Assist Finance with audit preparation and other regulatory and reporting activities.
• Explore new processes for tracking contributions, processing acknowledgements, and reporting on data and analytics.
• Share knowledge, expertise, and best practices across the organization, documenting standards for database use, communication systems, and revenue reporting.
• Other duties consistent with the requirements and qualifications of this job description may be assigned in support of organizational goals.

Skills

Advancement analytics

Fundraising analytics

CRM management

Leadership

Data governance

Project management

Donor stewardship

Portfolio management

Moves management

Campaign reporting

Data integrity

Communication

Tools

Salesforce CRM

Job description

Americans for Ben-Gurion University is seeking a Director of Development Services to lead revenue strategy, systems, data, and financial coordination. Reporting to the CFO, this role ensures the integrity, effectiveness, and continuous improvement of Development Services in support of fundraising goals and mission.

You will partner with Development, Marketing, Finance and IT leadership to drive donor analytics, portfolio management, prospect research, stewardship, and compliance while ensuring a