Head of Dealer Tech & CX Transformation

Hyundai Motor Company; Fountain Valley, Northern (CA, KY); Hybrid; USD 91,000 - 130,000; Full time

Benefits offered by this job

Vehicle lease allowance

Holiday Pay

Healthcare insurance

401(K) match

Mental health program

Education and training

Job summary

Hyundai Motor Company in Fountain Valley, CA, seeks a senior leader to drive the modernization of the retail experience across CX, sales, and aftersales platforms. You will define technology roadmaps for Retail Experience, align them with long-term CX goals, and oversee services, AI tools, and digital platforms to improve customer engagement.

The role requires coordinating with Purchasing, CX, and Digital Business Planning to ensure clear business requirements, governance, and vendor

Qualifications

• Must be a high school graduate.
• Six or more years of experience in retail technologies, customer experience, or automotive operations preferred.
• Experience with dealer technology platforms and program management is a plus.

Responsibilities

• Lead CX sales and aftersales initiatives aligned with Hyundai transformation goals and Global Mystery Shop programs.
• Drive improvements across dealer technology platforms through vendor management, dealer engagement, and performance optimization.
• Implement customer satisfaction programs that enhance customer experience and dealer performance.
• Communicate program updates, results, and launches through reports, presentations, and stakeholder communications.
• Manage budgets, accruals, forecasting, reconciliation, and program documentation.
• Monitor program effectiveness, identify process improvements, and support vehicle lineup enhancements.
• Oversee service lane technologies including Online Appointment Scheduler, Lane Check-In, eMPI, and
• Develop and launch sales, aftersales, retail technology, and parts solutions that improve customer experience.
• Resolve dealer, field, and customer inquiries while promoting program adoption and performance.

Skills

Retail technology

Vendor management

Cross-functional leadership

CX strategy

Budget management

Executive communication

Travel readiness

Education

High school diploma

Job description

Hyundai Motor Company in Fountain Valley, CA, seeks a senior leader to drive the modernization of the retail experience across CX, sales, and aftersales platforms. You will define technology roadmaps for Retail Experience, align them with long-term CX goals, and oversee services, AI tools, and digital platforms to improve customer engagement.

The role requires coordinating with Purchasing, CX, and Digital Business Planning to ensure clear business requirements, governance, and vendor