Dealer Experience Strategy Lead (Hybrid)

HYUNDAI Translead, Inc; Irvine (CA); Hybrid; USD 110,000 - 140,000; Full time

Benefits offered by this job

Hybrid flexibility

Vehicle allowance

Health coverage

HSA contributions

401(k) with match

Life and disability insurance

Wellbeing resources

Leadership programs

Volunteer Time Off

Job summary

Hyundai Capital America (HCA) is seeking a Sr. Dealer Journey Strategy Associate to support dealer experience initiatives across digital and non-digital channels. You will analyze dealer feedback, document journeys, and coordinate improvement activities with cross-functional teams.

Join a growth‑minded, inclusive environment that offers hybrid work (4 days in office, 1 day remote), competitive benefits, and opportunities to influence product and service experiences in automotive finance.

Qualifications

• 4–6 years of experience in customer/dealer experience, business analysis, or related field.
• Experience supporting cross‑functional initiatives and analyzing customer, dealer, operational, or experience data.
• Experience developing reports, dashboards, presentations, and stakeholder communications.
• Automotive, financial services, dealer operations, digital products, journey mapping, or feedback program experience preferred.
• Bachelor's degree or equivalent experience in a related field.

Responsibilities

• Analyze dealer feedback, survey results, and market research to identify insights and improvement opportunities.
• Develop recommendations, maintain dealer personas, and support Voice of Dealer programs and reporting.
• Support dealer journey mapping and document current/future-state experiences.
• Collaborate with product, UX, analytics, sales, and service teams to incorporate dealer requirements.
• Develop dashboards, scorecards, and executive-ready presentations for decision-making and performance tracking.
• Coordinate dealer experience initiatives, governance, and roadmap deliverables.
• Support adoption and change management activities across cross-functional teams.

Skills

Customer experience

Dealer experience

Business analysis

Program support

Research

Operations

Education

Bachelor's degree in Business, Marketing, Communications, Finance, User Experience, Information Systems, or related field

Job description

Hyundai Capital America (HCA) is seeking a Sr. Dealer Journey Strategy Associate to support dealer experience initiatives across digital and non-digital channels. You will analyze dealer feedback, document journeys, and coordinate improvement activities with cross-functional teams.

Join a growth‑minded, inclusive environment that offers hybrid work (4 days in office, 1 day remote), competitive benefits, and opportunities to influence product and service experiences in automotive finance.